We had bought tickets for 8 people to celebrate a birthday for a friend. The ship never left the dock due to engine failure. So we told we could stay to eat, on a ship that was to be a 3 hour cruise with a dinner. Who in there right mind would want to sit at the dock and eat. They told us we could get a refund. But you had to call back in on a friday which was a week after the cruise was suppose to launch. The ship is in need of major over haul. It is run downed and the air conditioning wasn't working, this was in Aug. So it was really hot. It took me 5 phones calls and 5 weeks later to get my refund back. Which was over 600 dollars. Then I get a buch of excuses as to why this took so long. They took my money as soon as I ordered the tickets. But they have a real hard time in refunding you back your money. I will never go there for a cruise. Terrible conditons of the ship and terrible way to treat your customers. To high prices , Bathrooms were a mess.
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