All my wedding functions were held in this hotel so basically we took all the kinds of services from them. Hotel location is not that good as there is nothing within walking distance. Restaurant within the premises is expensive. Breakfast in the morning is awesome and the manager & the staff of the morning breakfast restaurant was super awesome.
The hotel gave us a good deal but any other hotel would have given such a deal considering that we gave guarantee for 100 rooms for 2 nights plus at least $30k in alcohol sale during all the events. Hotel earned almost $70,000 from us and our guests during those two days but the staff didn't care about anything and were rude many times. My sister lost a diamond bangle in the ballroom and it has been almost 6 months now but the hotel never even called us up to even follow-up.
During the 2nd night after all the events there was a small fire in one of the vending machine in the 6th floor due to faulty wiring which they didn't catch during recently done yearly inspection and at 2am our entire guests (almost 200) were outside the hotel sitting on the floor from 2am to 5am in cold in their night dresses and the hotel provided just the table clothes to save ourselves from cold NO sheets or comforters BUT table clothes that too after we asked them to provide something because 2 guests fainted due to cold. The emergency exit is at the back of the hotel and after walking down the stairs from 6th and 7th floor (a few guests were disabled so their family members had to bring these people in their hands) there was not even a single hotel staff to help us or navigate us to the place where everyone was assembling. And when we asked the hotel that due to their negligence all our guests had to face inconvenience and that as a goodwill gesture to give something to all the guests some kind of "Sorry for the Inconvenience" discount on their room bills or give future stay money or something but the hotel GM straightforward said no and that they can't do anything.
- Official Description (provided by the hotel):
- Marriott hotel located in Solana Office park with complimentary shuttle to and from DFW Airport and Southlake Town Square. ... more less
- Reservation Options:
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- Also Known As:
- Dallas Marriott Solana Hotel Westlake
- Marriott Hotel Westlake
- Marriott Westlake
- Westlake Marriott