I'll start by saying that of course the kolaches are good! It's the unprofessional service at this particular Kolache Factory that would make me never go there again! I had a gift card that I had purchased as part of a fundraiser. So after deciding on twenty five dollars worth of kolaches and checking out the young man, Gustavo, is having difficulty making the transaction. He informs me that he can not make the register accept the GC. He calls a woman over, I didn't get her name, she is a Hispanic woman with heavy eyeliner, she just tells us, as she is walking by that that they cannot accept the GC and offers no explanation. I tell Gustavo that this is their GC and they need to accept it, that was the whole point of my visit today! The woman starts interrupting our conversation as she is waiting on a different customer, very unprofessional! She refused to even try to run the GC. Don't sell gift cards if you do not plan on honoring them. I had a house full of company for the holidays and a little help from a GC would of helped with the purchase of the kolaches. I believe you should train your employees to care about All customers with or without Gift Cards! I will take my business elsewhere because I don't believe I mattered at this Kolache factory!
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