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“Pick another hotel” 2 of 5 stars
Review of BEST WESTERN Webster Hotel, NASA

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BEST WESTERN Webster Hotel, NASA
2.5 of 5 Hotel   |   889 W. Bay Area Blvd., Webster, TX 77598 (Formerly InnPlace Hotel)   |  
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Ranked #9 of 16 Hotels in Webster
texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Pick another hotel”
2 of 5 stars Reviewed May 10, 2010

Very disapointed. Stay at another hotel. My toliet over flowed four times had to turn off water and stick towels around the toilet. Front desk would not answer the phone. Had a baseball team stay in the same hallway as us. Running & slamming doors till 3 a,m. Pool was not safe, allowed drinking beer & did not enforce the 10 p.m. curfew on pool ( hince the running up & down the hallway till 3 a.m.) Only knocked off 20 bucks!!! Never again!!!!

  • Stayed May 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
44686BSC, Public Relations Manager at BEST WESTERN Webster Hotel, NASA, responded to this review, November 27, 2013
Whoops! Missed this one, we really dropped the ball for you. So sorry, hope we can make it up to you.
Yikes, beer drinking softball teams or chaperones, bad plumbing, poor desk clerks and all the other mess sounds like a hotel nightmare!
This is just exactly what we never ever want to do to our guests.
Hopefully you will never be treated so badly in a hotel ever, ever again.
Really if you were to have been mistreated with such awful lack of customer service and quality, we would just have to close down and find another type of business.
Of course that is exactly why the big bucks, planning, affiliation with a major hotel chain and lots of hard work, training, systems, and total makeover of the property and staff has happened here.
Hope you can find room in your heart to let us win you over sometime real soon.
Thanks for being brave and telling your story.

Sincerely apologetic for the past experience.

The new team at the newly opened Best Western Webster Hotel NASA. :)
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85 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Syracuse, New York
Top Contributor
91 reviews 91 reviews
65 hotel reviews
Reviews in 66 cities Reviews in 66 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed March 25, 2010

I was working over at the Johnson Space Center and needed a reasonably priced room nearby. I found exactly what I was looking for at the Best Western NASA.

The check in process was very quick and the staff were friendly. The lobby wasn't very large, but it seemed to be well maintained. The hotel itself was in a nice enough area, and there was plenty of food and shopping nearby, a lot of it within walking distance.

The room was mostly well maintained. I did see a crack in one of the tiles in the bathroom, and the outlet on the lamp on the desk didn't seem to work but everything else was fine. The room was clean and comfortable, although the bed could've been a bit softer for my tastes. The wireless network was one of the fastest I've ever used at a hotel.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
44686BSC, Public Relations Manager at BEST WESTERN Webster Hotel, NASA, responded to this review, November 27, 2013
Okay that is it you are the best guest to stay with us yet! Talk about a great report on our little hotel, you could be a travel writer.
Anyway, thanks for the kind words and really you got to give us a chance to treat you like a king again when you are in our area.
You gotta come back real soon, okay?
The team at the newly remodeled and reopened Best Western Webster Hotel NASA
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Katy, Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 17, 2010

We had to make an unexpected trip to the Nasa area over the holidays, and were just looking for a reasonably priced room. We've stayed in several hotels in this area, including the Best Western several years ago. My last stay here was a bit to be desired, so was hesitant to stay here again. I noticed that this property was under new management and recent remodeling had taken place. So trying to get the best bang for the buck we decided to give it another go around - we were not dissapointed.

First, I have to say that the young lady at the reception whose name, I think Jeanie, was very warm and courteous. She really made us feel so welcome, and went out of her way to give us a room close to the lobby. Five star service in a two star hotel isn't something you see very often these days - especially on Christmas day!

Having stayed here before, I have to say the management has done a good job on the remodeling. Our mattress was new, and quite comfortable. It was too cold for swimming, but the pool looks like it would be nice in the summertime.

Overall, this has to be the best value in the area. We got a great rate going through Orbitz. We even extended our stay for one day, and they made sure we got the same rate.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWNASA, Director of Sales and Marketing at BEST WESTERN Webster Hotel, NASA, responded to this review, January 20, 2010
We want to thank you for submitting a review for our property. It means alot to us that you have taken the time to compliment our property and our Front Desk staff.

Guest Service is our primary focus and we are glad we were able to meet your expectations. I have printed a copy of your review for our General Manager, Jason and also passed along your compliment to Jeanine. She is an invaluable employee and was very pleased to read your comments!

Have a great day,
Courtney Whitlow
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dallas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 31, 2009

I arrived very tired with delayed flights and missed connection at Best Western Nasa. I was greeted by front desk staff which was very curtecious and professional. After a quick check in I found that the rooms were exceptionally clean and tidy. The next day I had some time off from my business and get to enjoy an olumpic size swimming pool which was kept very clean with pool chairs and umbrellas. I enjoyed the breakfast with hot waffles, boiled eggs, fruits along with all kinds of cereals. In short summation,my stay of 3 days were just a wonderful experience...thanks

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
44686BSC, Guest Relations Manager at BEST WESTERN Webster Hotel, NASA, responded to this review, November 27, 2013
Wow, you would really flip for our new rooms, breakfast, indoor hotel now and the awesome fitness center and beautiful swimming pool.
Now really I do not think our pool is Olympic maybe except for the blue paint, but still a great spot for relaxation and chilling.

Thanks for your comments. Come see us again so we can wow you again!

The team at the newly reopened Best Western Webster Hotel NASA
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Junction City,KS
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 22, 2009

We spent the night here while enroute to Galveston for a cruise. The loacation is just perfect, the room was clean and the price was right. The bonus is the Mexican Rest. that sits in the ajoining parking lot. We plan on staying here for out next cruise in 2010.

  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
44686BSC, Director of Sales at BEST WESTERN Webster Hotel, NASA, responded to this review, November 27, 2013
Yes siree' that sounds like us and yes the hotel accommodates guests getting ready to embark on their cruise ships leaving from the Galveston Bay.
We have arrangements for our guests to be able to leave their vehicles here for safe keeping until they return and that saves them money and helps us when they choose to stay here.
Lupe Tortilla Mexican Restaurant is still our good neighbor the their food is still great.
Come on back and check out all our improvements.

Thanks from the team at the Newly Reopened Best Western Webster Hotel NASA
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Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2009

I have been to Best Western Nasa many times since past couple of years. The ownership has changed since last 6 months and I really had a wonderful
experience during my stay. The Front Desk Staff was very helpful. The owners from china very courteous and helped me to take the laguagge to my room. Whenever I called the front desk for a toothbrush or bulb they always came all the way to the room to help me. The breakfast was good and on request they extended the breakfast till 10.00 am also. The front desk was very kind in helping me to find a good resturant near by, printed out the directions for the resturant and offering me all types of discounts available.

If its a bad experience everyone will complain and write negative feedback but i would say it not bad as people describe here.

  • Stayed January 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
44686BSC, Public Relations Manager at BEST WESTERN Webster Hotel, NASA, responded to this review, November 27, 2013
You have got such a sweet attitude. Thanks for your kind words about our previous owners and their staff.
Everywhere we go, we get what we are looking for most of the time.
I can tell you give out as much good and you get back.
We are ready to treat you good again here at 889 W. Bay Area Blvd. in Webster, Texas.

Come back when you are in the area, we will try to roll out the red carpet for you, too!

The team at the newly reopened Best Western Webster Hotel NASA
NOV 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Webster Hotel, NASA

Address: 889 W. Bay Area Blvd., Webster, TX 77598 (Formerly InnPlace Hotel)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Webster
#6 Family Hotel in Webster
#6 Romantic Hotel in Webster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Webster Hotel, NASA 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Midscale Hotel in Houston Suburb of Webster, Texas located just the second block east of Interstate 45/ Gulf Freeway on Bay Area Blvd. This puts us only 20 miles from downtown Houston and the George R. Brown Convention Center and Exposition Hall. Minutes from the Houston Space Center located on Bay Area Blvd. just 4 traffic lights from the South entrance of the Space Center and Museum, also known as the Lyndon B. Johnson Space Center. The Best Western Webster Hotel NASA host a full American hot breakfast each morning, served buffet style, self-serve with hot and cold foods. Hours of service for breakfast are from 6am-9am on weekdays and from 7am-10am on Saturday and Sundays. The guest business centers are truly a small office offering computer, printer and even fax capability. The lobby boast a tourist information center and a sweet shop with sundries available 24/7. In addition our front desk is ready to serve with various items that the guest might need or have forgotten. Restaurants abound on the lot and across the street, such as Lupe Tortilla Mexican Restaurant and Bar or the Red Lobster and or the Italian treat of Zio's. Fast food within walking distance and the Bay Brook Mall is just over the I-45 at this intersection of the road. Strip mall shopping and even a Target, Walmart or Home Depot are just minutes away. The family will enjoy the sights and sound of the Webster area as well, with Kemah's boardwalk minutes away or the Galveston Bay or even the adventure of visiting the Houston Space Center or even maybe a peak at Ellington Field A.F.B. nearby. ... more   less 
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Also Known As:
Nasa Hotel Webster
Best Western Hotel Webster
Webster Best Western
BEST WESTERN Webster Hotel, NASA TX

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