I have visisted this location 4 times in the last three months. Each time there is an issue with the reservation. The front desk people do the best they can, but not always to satisfaction. Due to my frequent stays, I was sent an offer on line DIRECTLY from Extended Stay. I took advantage of their offer and made an extra reservation for the date listed above. Upon arrival, even with a confirmation number, they had NO ROOM available. They said the advertisement in fine print does not guarantee a room, even thoough I reserved it with a credit card. I ended up in a smoking room that was in need of repair and STUNK! I reserved a queen NON SMOKING room 3 weeks prior. I left my name and phone number for the manager to call me back. To this day 7/13/2012, I have yet to receive a call from the manager with any type of resolution. Coming to town next weekend and three more times before the end of August. You guessed it, WOULD NOT STAY HERE AGAIN! VERY POOR FOLLOW UP and customer service. for the additional $20.00 a night you can get a VERY nice room and friendly people with VERY clean rooms one block over....TRUST ME IT IS WORTH it!
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- Also Known As:
- Extended Stay Deluxe Houston-Nasa-Bay Area Blvd Hotel Webster
- Extended Stay America - Houston - NASA - Bay Area Blvd. Webster, TX