We planned a business retreat and housing at this location and it was the worst experience in recorded history. We called several weeks in advance and reserved 5 rooms with the request that we have early checkin for our guests. We were given a good rate for the rooms and a promise that early checkin would not be a problem. On the first day, we were told that early checkin was not possible because of the maid service. We were told also that the hotel was booked which was another reason that early checkin was not possible. However, the phone rang and right in front of us, the clerk told the caller that rooms were available. There was no offer to accomodate our guests luggage for the wait. The rooms were paid for in advance and yet, the desk took our guests credit cards and in one case, charged the room. We were clear that all charges were on the pre-authorized credit card and yet when the mistake was pointed out the guest was told it would take 3 days to correct. Our final bill did not reflect the stated rate - the rooms were not clean, the staff indifferent, and the overall experience of staying at this property so unpleasant that it should be avoided by other travelers.
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Houston/Clear Lake-NASA Area hotel is near Kemah Boardwalk, Space Center Houston, and Clear Lake. Each hotel room has free high-speed internet and WiFi, free hot breakfast, and a clean and fresh Hampton bed. Enjoy the Manager’s Reception every Tuesday and Wednesday evening. The hotel also has a beautiful outdoor pool and whirlpool, fitness center, 24-hour business center, and three meeting rooms. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Houston/Clear Lake-Nasa Area Hotel Webster
- Hampton Inn Webster
- Webster Hampton Inn
- Hampton Inn Houston/Clear Lake-NASA Area Webster, TX