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“Summer vacation, 2014” 4 of 5 stars
Review of Hampton Inn Houston/Clear Lake-NASA Area

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Hampton Inn Houston/Clear Lake-NASA Area
3.0 of 5 Hotel   |   506 West Bay Area Blvd, Webster, TX 77598   |  
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Ranked #5 of 16 Hotels in Webster
Certificate of Excellence 2014
Columbus, United States
1 review
“Summer vacation, 2014”
4 of 5 stars Reviewed July 4, 2014

This location is good, plenty of dining options nearby. Hotel was clean and well kept. The staff was very friendly. There is a nice manager reception in the evening. Good selection for breakfast in the morning, everyone could find something to eat.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 7, 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. I was glad to see that you enjoyed your stay and that you were properly welcomed on your arrival. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
    128
    72
    20
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    11
See reviews for
94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

We had to book and stay at this hotel at the last minute since the air conditioner went out at our house. This hotel is very clean, surrounded by a lot of nice eating places and NASA sights. The beds and the pillow are very very comfortable as they are in all of the Hampton Hotels that we have stayed in. We have always enjoyed our stays at the Hampton Hotels.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 7, 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. I was glad to see that you enjoyed your stay and that you were properly welcomed on your arrival. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Normandy, United States
1 review
4 of 5 stars Reviewed June 23, 2014

Make sure your kids do not watch TV without adult supervision. There are some channels that are inappropriate but are not guarded. Also, the bathroom plumbing was a bit noisy but overall a safe and pleasant place to stay near the freeway.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 7, 2014
On behalf of the Hampton Inn & Suites Clear Lake family I want to say thank you. We know that your time is very valuable and we truly esteem that you took a moment to share your experience. Your feedback is very important to us and your satisfaction is our top priority.

We take our guest's comfort very seriously. Despite having a highly qualified team, and a track record of excellent service we proudly maintain; we deeply regret not having met the standards you deserve. Please accept our most sincere apologies for the channel programming. As a brand standard we do offer one premium channel of either HBO or Showtime. I completely understand how inappropriate either of these channels are during afterhours viewing. I wish there was more that we can do, but I would like to issue you a sincere apology.

Even so, we would like to take this occasion to encourage you to continue being part of our family. We will be more than honored to be your host again. You have my word that we will do everything in our power not to disappoint you the next time. Feel free to reach me at 281.332.7952.

Sincerely,

Ray Hite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 13, 2014

We stayed at this Hampton Memorial Day Weekend. It was between Hobby and Galveston and fit our needs for a night's rest. The hotel staff was very friendly and welcoming. The hotel seemed clean and our room had a kitchen that was a bit older but still clean. The room had a weird disinfectant smell but otherwise fine. Breakfast buffet was as expected and the free wifi worked well. The only two negatives were that the air conditioner is so loud that you can barely hear the TV and the pool was closed.
It is in a convenient area with lots of restaurants, malls and stores.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, June 17, 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. I was glad to see that you enjoyed your stay and that you were properly welcomed on your arrival. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished. I hate that we were unable to provide the pool for you during your stay, but it is new and improved and we would love to welcome you back.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 7, 2014

Stayed for three nights and had three rooms for family. Check in was great. All the rooms were ready and next to each other without having to ask. Everyone found something to eat at the breakfast area. Great location for Kemah, Galveston and downtown Houston. Would defiantly stay again.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, June 10, 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 2, 2014

The good: This is a clean, comfortable hotel in the NASA/Clear Lake area. Breakfast is ample with hot and cold choices. The property seems to cater to business travelers and NASA contractors. The bad: I had a good experience checking in but a terrible one checking out. I waited at the desk for 10 minutes for a clerk because I wanted a printed receipt. When she finally showed up she informed me that "I didn't have to stand there, I could have just turned in the card keys". When I asked for a printed receipt, she rudely informed me that it "was in my email", and turned and addressed a housekeeping staff member and proceeded to ignore me. This person seems to have no idea what BASIC customer service is, and I was astounded at my treatment.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, June 10, 2014
On behalf of the Hampton Inn & Suites Clear Lake family I want to say thank you. We know that your time is very valuable and we truly esteem that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

We take our guest's comfort very seriously. Despite having a highly qualified team, and a track record of excellent service we proudly maintain; we deeply regret not having met the standards you deserve. Please accept our most sincere apologies for the departure experience and lack of attention you received during check-out. I would like the chance to speak with you at your convenience.

Our 100% guarantee epitomizes the pride we take in our brand. We'll do whatever it takes to make our guests feel welcome, relaxed, and completely comfortable. We proudly stand by it, and we do not expect you to pay, if you are not completely satisfied.

Even so, we would like to take this occasion to encourage you to continue being part of our family. We will be more than honored to be your host again. You have my word that we will do everything in our power not to disappoint you the next time. Feel free to reach me at 281.332.7952.

Sincerely,

Ray Hite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, United States
1 review
3 of 5 stars Reviewed May 30, 2014

Took my 13yr grandson for 3 night trip to visit NASA/Johnson Space Center and several other points of interest. Hotel was a bit difficult to spot as it set behind other buildings; late night desk staff unable to give directions over phone. Pool was not opened but front desk called another Hilton property and arranged for us to use the Hilton Gardens Pool; somewhat inconvenient but at least my grandson got to swim. Cleaniness of room was good. Free breakfast was adaquate but not overly appealing. Would consider another stay only if conditions and price were favorable.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, June 10, 2014
On behalf of the Hampton Inn & Suites Clear Lake family I want to say thank you. We know that your time is very valuable and we truly esteem that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

We take our guest's comfort very seriously. Despite having a highly qualified team, and a track record of excellent service we proudly maintain; we deeply regret not having met the standards you deserve. Please accept our most sincere apologies for the swimming pool not being available. Our pool is now new and improved so I welcome your return. I would like the chance to speak with you at your convenience.

Our 100% guarantee epitomizes the pride we take in our brand. We'll do whatever it takes to make our guests feel welcome, relaxed, and completely comfortable. We proudly stand by it, and we do not expect you to pay, if you are not completely satisfied.

Even so, we would like to take this occasion to encourage you to continue being part of our family. We will be more than honored to be your host again. You have my word that we will do everything in our power not to disappoint you the next time. Feel free to reach me at 281.332.7952.

Sincerely,

Ray Hite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston/Clear Lake-NASA Area

Address: 506 West Bay Area Blvd, Webster, TX 77598
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Webster
#4 Family Hotel in Webster
#4 Romantic Hotel in Webster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Houston/Clear Lake-NASA Area 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Hampton Inn & Suites Houston/Clear Lake-NASA Area hotel is near Kemah Boardwalk, Space Center Houston, and Clear Lake. Each hotel room has free high-speed internet and WiFi, free hot breakfast, and a clean and fresh Hampton bed. Enjoy the Manager’s Reception every Tuesday and Wednesday evening. The hotel also has a beautiful outdoor pool and whirlpool, fitness center, 24-hour business center, and three meeting rooms. ... more   less 
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Also Known As:
Hampton Inn Houston/Clear Lake-Nasa Area Hotel Webster
Hampton Inn Webster
Webster Hampton Inn
Hampton Inn Houston/Clear Lake-NASA Area Webster, TX

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