I have stayed here when I was in the area in the past, and loved this hotel! It's been a couple of years since I stayed here and was looking forward to returning. However, it has definitely gone downhill. The breakfast food is mediocre at best, the room smelled mildewy, and the advertised Manager's Reception was cancelled without notice.
My biggest problem was with the pillows - I woke up my first morning with my eyes pretty much swollen shut to realize that the pillows were made of down. So, I went down to the front desk to ask for different pillows, which every other hotel using down pillows has had for people with allergies. I politely explained to the front desk clerk that I thought the pillows were down, did she know if they were? She looked at me like I was speaking nonsense. I further explained my allergies and asked for different pillows. She continued to stare at me blankly, obviously just waiting for me to give up and leave, which I did. I ended up sleeping with my sweatshirt as a pillow.
Finally, the housekeeping staff is far too active with the guests' stuff. I found my toiletries moved around, some things returned to my toiletries bag, the lid to my shaving cream put back on, shoes and work items rearranged all over the room. While I obviously understand that they need to clean the room, I have never been to a hotel where they did these things, and I thought it was highly inappropriate, especially regarding toiletries.
I will definitely not be returning to this hotel for future business trips, especially with so many other good hotels within a 2 block radius!
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Houston/Clear Lake-NASA Area hotel is near Kemah Boardwalk, Space Center Houston, and Clear Lake. Each hotel room has free high-speed internet and WiFi, free hot breakfast, and a clean and fresh Hampton bed. Enjoy the Manager’s Reception every Tuesday and Wednesday evening. The hotel also has a beautiful outdoor pool and whirlpool, fitness center, 24-hour business center, and three meeting rooms. ... more less
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- Also Known As:
- Hampton Inn Houston/Clear Lake-Nasa Area Hotel Webster
- Hampton Inn Webster
- Webster Hampton Inn
- Hampton Inn Houston/Clear Lake-NASA Area Webster, TX