We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Definitely gone downhill” 2 of 5 stars
Review of Hampton Inn Houston/Clear Lake-NASA Area

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hampton Inn Houston/Clear Lake-NASA Area to your Saves list
Hampton Inn Houston/Clear Lake-NASA Area
3.0 of 5 Hotel   |   506 West Bay Area Blvd, Webster, TX 77598   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book early and Save!
Ranked #5 of 16 Hotels in Webster
Certificate of Excellence 2014
Cleveland, Ohio
1 review
“Definitely gone downhill”
2 of 5 stars Reviewed July 23, 2013

I have stayed here when I was in the area in the past, and loved this hotel! It's been a couple of years since I stayed here and was looking forward to returning. However, it has definitely gone downhill. The breakfast food is mediocre at best, the room smelled mildewy, and the advertised Manager's Reception was cancelled without notice.

My biggest problem was with the pillows - I woke up my first morning with my eyes pretty much swollen shut to realize that the pillows were made of down. So, I went down to the front desk to ask for different pillows, which every other hotel using down pillows has had for people with allergies. I politely explained to the front desk clerk that I thought the pillows were down, did she know if they were? She looked at me like I was speaking nonsense. I further explained my allergies and asked for different pillows. She continued to stare at me blankly, obviously just waiting for me to give up and leave, which I did. I ended up sleeping with my sweatshirt as a pillow.

Finally, the housekeeping staff is far too active with the guests' stuff. I found my toiletries moved around, some things returned to my toiletries bag, the lid to my shaving cream put back on, shoes and work items rearranged all over the room. While I obviously understand that they need to clean the room, I have never been to a hotel where they did these things, and I thought it was highly inappropriate, especially regarding toiletries.

I will definitely not be returning to this hotel for future business trips, especially with so many other good hotels within a 2 block radius!

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 24, 2013
I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

It appears that you experienced some problems during your stay.I apologize for your inconvenience. I am concerned that I was not made aware of the situation and was hoping that you may be able to fill me in on the exact circumstances of your troubles. I would like to make sure that the in house problems have been properly taken care of and that you, as our guest, are completely satisfied with a resolution to the issues.

If you have any further comments that will help us meet our customer satisfaction goals or any questions or concerns, please feel free to call me directly at the hotel or via email.

Again thank you for expressing with me your concerns and we look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

239 reviews from our community

Traveler rating
    128
    72
    20
    8
    11
See reviews for
94
46
12
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Central Texas
1 review
4 of 5 stars Reviewed July 22, 2013

We had problems with the hotel we were staying at and had to end our stay at 4am ( in the middle of the night). Bryan, night auditor at the Hampton Inn, made our switch in the middle of the night effortless so we could get checked in and get some shut eye! Thank you Bryan.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 23, 2013
I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 22, 2013

This was my fourth stay at this Hampton Innn. The hotel is conveniently located near restaurants and shopping. The rooms are clean and the staff is friendly. Although, I was traveling on business, I would bring my family to stay at this hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 23, 2013
I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lakeway tx, United States
1 review
5 of 5 stars Reviewed July 20, 2013

we needed a suit which provided handicap facilities . we received a suit next to an outside entrance with a well equipped suit 2tv,s. the suite was large which was nice as we had to stay in the room 24/7

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 22, 2013
I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TOMBALL, United States
1 review
5 of 5 stars Reviewed July 18, 2013

Upon my arrival my two bed room was not available and clerk said we have upgraded you to a king sutie. The room was very nice, spacious for my family of 4. Easy access to freeway, great location. Would stay here again if in the area! Lobby was nice and cont breakfast was good. My stay was not long enough to enjoy the pool. This hotel was rated 3 star which i was not too sure but i think it's more 3.5-4.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 19, 2013
I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Hiawatha, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 18, 2013

Hampton Inns are the best for your money. The breakfasts are great and there is much to choose from. My favorite are the Bagel Toppers. The Business Room makes it easy to print boarding passes and answer e-mail from home. Their locations are also near great restaurants and shopping.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 19, 2013
I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen, United States
1 review
4 of 5 stars Reviewed July 17, 2013

The hotel was nice and clean and no complaints about the establishment. We had a good rate, but after receiving the final bill we found once we got home from the trip that we were overcharged. We got the initial run around about what the charges were for but it was incorrect. We had to make multiple calls to get it resolved.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcusJ504, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, July 19, 2013
I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.
I apologize about the bill not being correct.
Have a Wonderful Day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hampton Inn Houston/Clear Lake-NASA Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Houston/Clear Lake-NASA Area

Address: 506 West Bay Area Blvd, Webster, TX 77598
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Webster
#4 Family Hotel in Webster
#4 Romantic Hotel in Webster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Houston/Clear Lake-NASA Area 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Hampton Inn & Suites Houston/Clear Lake-NASA Area hotel is near Kemah Boardwalk, Space Center Houston, and Clear Lake. Each hotel room has free high-speed internet and WiFi, free hot breakfast, and a clean and fresh Hampton bed. Enjoy the Manager’s Reception every Tuesday and Wednesday evening. The hotel also has a beautiful outdoor pool and whirlpool, fitness center, 24-hour business center, and three meeting rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Despegar.com, Hilton Hotels, getaroom.com, Hotels.com and Travelocity so you can book your Hampton Inn Houston/Clear Lake-NASA Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Houston/Clear Lake-Nasa Area Hotel Webster
Hampton Inn Webster
Webster Hampton Inn
Hampton Inn Houston/Clear Lake-NASA Area Webster, TX

Owners: What's your side of the story?

If you own or manage Hampton Inn Houston/Clear Lake-NASA Area, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.