The Dove's Nest was not what I expected after seeing the ratings. I was disappointed with the lack of service and the amount of noise in the one large room. When my $9.00 Kobe beef burger arrived, it was not medium as I ordered but well done, so I sent it back. The next one was so rare it was inedible. I decided not to try again and sat there while my wife ate her meal. Her soup was not hot and the food average. I was shocked to see the bill that charged me for the burgers that were sent back. I spoke with the manager and he said that it was "real tricky to cook a 1/4 inch thick burger medium." I said "either give more beef or state all burgers have to be cooked well done." He tried to argue with me when I said that he should comp my wife's $10 meal. He said that he already comped me the 2 burgers. How ridiculous, to imagine a restaurant ever charging for food returned. The $10 to give customer satisfaction is a small price to pay. His attitude ruined the experience and prompted this review.
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