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“Nice Hotel - Terrible beds” 2 of 5 stars
Review of Hilton Waco

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Hilton Waco
3.5 of 5 Hotel   |   113 South University Parks Drive, Waco, TX 76701-2241   |  
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Ranked #8 of 26 Hotels in Waco
Houstno, United States
1 review
“Nice Hotel - Terrible beds”
2 of 5 stars Reviewed October 31, 2013

I liked most things about this hotel, but the beds were terrible. No support at all. When my wife and I were both in the bed, we rolled to the middle where there was a depression. Seems as if these beds were past their prime a few years back. The room carpet was severely stained, but the room seemed generally clean. Might be a great place for meetings, events, etc., but not for getting a good night's sleep.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this review, November 12, 2013
Good day -

Thank you for your feedback regarding you stay here in Waco. I certainly would like to apologize that your room was not up to standard and your did not receive a comfortable night's sleep.

We are in the planning stages of an upcoming renovation in which bedding and carpet will be updated. We are anxiously awaiting these changes and hope that they will resolve the condition in which your found your room.

Thank you again for your comments and we hope to see you again when your travels bring you back to Waco.

Regards,

-Michael Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Waco, United States
1 review
5 of 5 stars Reviewed October 25, 2013

The title says it all. Great service. Nice surroundings. Restaurant staff knew their menu. Bar staff accomodated my requests promptly. At check in we were able to obtain rooms in close proximity so we could easily watch over our 3 year old grandaughter. Late check out let us change , pack and depart comfortably.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this review, November 12, 2013
Good day -

Thank you very much for the kind words in the review of your recent stay here at the Hilton Waco!

We appreciate the great feedback regarding your stay and are thrilled that our staff was able to meet and exceed all your needs!

Please let me know if there is anything we can assist you with, and we wish to see you again in the future!

Regards,

-Michael Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Purvis, United States
1 review
4 of 5 stars Reviewed October 18, 2013

My stay at Waco Hilton is always pleasant. I enjoy going to the Executive Lounge and talking with Ms. Ruby. She is always polite, kind, and a great listners at the end of a a very busy day. I wish that the Hotel did offer more TV Channels and in house movies. I return to Waco Hilton every change I get.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this review, November 12, 2013
Good day -

Thank you for the time taken in composing a review of your stay here at the Hilton Waco!

We are very happy to hear that you had such a wonderful time where visiting us and Ms. Ruby in the Executive Lounge! We are very proud of Ms. Ruby and the excellent job she does in the Lounge! Thank you very much for your comments and we will be sure to pass your comments onto her!

Regards,

-Michael Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 9, 2013

We had a great experience at the Waco Hilton! I brought my family in for a Baylor football game and our rooms weren't ready because the team stayed there the night before and got late check outs. We got free drinks in the bar and free breakfast buffet coupons for every member of our family to make up for the inconvenience. The hotel is clean and the beds are comfy. The breakfast buffet was really good too! Made to order omeletts and waffles in the shape of Texas! My kids loved it and so did the adults. I would definitely stay here again!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this review, November 12, 2013
Good day --

Thank you very much for completing a review of you recent stay here at the Hilton Waco!

We very much appreciate the kind words! We understand that arriving on game day Saturdays can be a little hectic so we were happy to offer drinks to guests that were waiting on rooms! We hope to see you all again when you are back in Waco!

Regards,

-Michael Mahoney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brenham, Texas
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 8, 2013

I've stayed here a few times on business while attending a trade show in the adjoining Convention Center, and am very pleased. The staff are courteous and rooms have been spacious and clean. The beds are very comfortable. I had an odd problem one morning of a three-night stay; I had no COLD water. Crazy! Fortunately, I had gotten my shower the night before, so I just got some ice from the ice machine, put it in the sink and filled it with the hot water to splash my face and brush my teeth. When I told the front desk, they were very apologetic and the problem was fixed when I returned to my room that afternoon. I look forward to staying there during the same convention next year. The restaurant has some good food, especially the pasta with capers, tomatoes, olives, garlic, etc. Unforunately, my business associate - an MD - got bad salmon one night (she returned it and ordered another dish), then found that the fruit in the breakfast buffet the next morning was bad also.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this review, October 19, 2013
Good day -

Thank you for sharing your experience with us during your stay here in Waco.

I would like to apologize for the inconveniences you encountered during your stay. We have looked into the lack of hot water issue and believe it has since been resolved. Also, I have passed on your experience to our culinary team to ensure that our food consistency, even with diced fruit remains top notch. Thank you for sharing your feedback and we hope that you will return when your travels bring you to Waco!

Regards,

-Michael Mahoney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, United States
1 review
4 of 5 stars Reviewed October 6, 2013

I was so happy with my experience at the Hilton in Waco. The bed was very comfortable, towels were very nice. We ate breakfast both mornings we were there the buffet was very good. The chef was there to make to order omelets. The one I had was fabulous. Will for sure stay here again when we need to stay in Waco.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this review, October 19, 2013
Good day -

Thank you for taking the time to complete a review of your stay with us here at the Hilton Waco!

We are thrilled to hear that your enjoyed everything from the linens in the room to our made-to-order omelet station! I will ensure that your feedback is passed on to all our staff members!

Thank you again and we hope to see you again soon!

Regards,

-Michael Mahoney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason, United States
1 review
5 of 5 stars Reviewed October 6, 2013

Good value, conveniently located next to the Waco Convention Center and the river trail. Easy access off of Interstate 35. Good restaurants located across the street. Comfortable bed and room. Very clean.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJMahoney, Manager at Hilton Waco, responded to this review, October 19, 2013
Good day -

Thank you very much for taking the time to complete a review of your recent stay here at the Hilton Waco!

We very much appreciate the great feedback regarding your stay and our staff! Thank you very much for the kind words and we hope to see you again when you return to Waco!

Regards,

-Michael Mahoney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Phone Number:
Location: United States > Texas > Waco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Waco
#5 Family Hotel in Waco
#6 Business Hotel in Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel

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