I arrived Tuesday night with a reservation for two queen beds non-smoking for four nights. The lady at the counter was very sorry and embarrassed that they were sold out of non-smoking rooms and just had one smoking room left. She couldn't assure me she could even get me into one over the next days. I looked in the smoking room and it reeked. I was as if a chain smoker had spent a year holed up in the room. It was late and I was upset and tired. I booked a room on Priceline for my stay at another hotel. I asked the name of the Hilton Manager that would be on duty the next day. His name was Michael.
I wanted to be at the Hilton as our group had reserved a block of rooms and we had meetings at the Hilton. I traveled from New Hampshire to be with these people not a half mile away. This was most upsetting as I made my reservations way in advance.
The next day Michael was able to get me into a non smoking room that was very nice. I had to prepay for my other motel for my entire stay.
I requested a discount from Michael for the extra costs I was incurring. He set me up with some free breakfasts that were quite good. I still was out $180.00. I let him know I would have this review reflect how I was treated and this was all he was willing to do.
The chef at the breakfast buffet was very pleasant and cordial. The fresh berries were outstanding. The buffet was very good. The waitresses were poor. They seemed unable to follow through with the most simple tasks each day. Many things we had to go around back and do ourselves like coffee and to go cups.
The meeting room was nice, clean and well set up. The hotel room was cleaned nicely.
Room service was 45 minutes on a food order. We found that a little slow.
The pool and hot tub were nice.
- Official Description (provided by the hotel):
- The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more less
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- Also Known As:
- Hilton Waco Hotel Waco
- Hilton Hotel Waco
- Waco Hilton Hotel