I called a week ahead and asked if they had a room with a recliner, as my wife has slept in a recliner for 6 years after she had her hip replaced and now just had both knees replaced just 2 months ago, and they said they did. I didn't make a reservation then as I wasn't sure when we would be there. The day before we needed a room I called again and they said yes they had rooms with recliners, so I told them I needed a room with a recliner as my wife could not sleep in a bed., so I give them my credit card number and told them to save me a room because we may get in Late and save the room for us. We got there early. about 4:30 pm and they didn't have a
room for us with a recliner, Couldn't find another motel with a recliner, so went back and took what they had, big mistake.My wife couldn't get any rest so after being awake until 4 am we checked out and slept in the car. If they would told us ahead that they didn't have a room we wanted we could made other plans.
In my opinion this was just poor management on their part just to rent another room ended pu paying for a room we couldn't use as the bill for the room showed up on my credit account
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 8, 2013
To help me address your review of our property: I have sent a message to you,(through TripAdvisor), to further clarify information, and resolve your dissatifaction with your room. We have never had recliners in our guest rooms, and do not mislead guests with false information about the services we do provide. We strive to please our guests, and our staff is well trained on what our guest rooms offer. You may contact me directly at 254.776.3194 at your convenience. BK Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
