This is a newer (2 years old) boutique hotel in Waco that definitely will be my go to spot from now on whenever I'm working in the Waco area. It's clean, fresh, quiet, and very convenient. Wifi normally was really good, but on Baylor game night when the hotel was full, wifi was iffy at best, and the front desk clerk wanted me to call their tech support line. Not my job.But that seemed to be an isolated occurrence.
Food and drinks in the lobby restaurant and bar were good. Night bartender needs some more training on customer service - he's a nice kid, just a little clueless when it comes to 'the customer is always right,' - he argued with another customer about alcohol content on a shrimp appetizer instead of just checking with the chef, then sort of pouted about the outcome. And the Brazos Bistro (in the lobby) seems to have attracted a local bar fly - at least it seemed so - the same guy was at the same spot, in apparently the same ratty shorts and t-shirt, each night for three nights in a row.
Manager of this hotel is a gem - he was absolutely wonderful to deal with, as was the sales staff. Based solely on the way they conducted themselves, makes this a wonderful and very comfortable place to stay. Will definitely be returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for choosing our beautiful new Hotel Indigo here in Waco-Baylor as your preferred home away from home when in town.
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I'm very pleased to hear you had a chance to interact with our wonderful sales team headed up by our Director of Sales Jacquelyn and our newest addition Lauren who will both insure a wonderful event in either our banquet facility or boardroom.
Rest assure some thoughtful and constructive coaching will take place to guarantee all of your guest service needs are met and exceeded. I look forward to personally insuring your next stay is everything you look for and expect from the Hotel Indigo brand.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.