I have been traveling to Waco for the last year and just recently stumbled upon this boutique hotel and what a lovely surprise. It is contemporary, convenient and clean as a whistle. The rooms are huge and the beds are so comfortable. We enjoyed the restaurant and utilized room service. But while all this is great what really shined was the staff! Everyone from the front desk to the food service staff to housekeeping took such great care of us. I spent 8 days there and they made me feel like I was the only guest they were serving. How often does that happen? Finally, a few days after my stay, my daughter who is a student in Waco got the flu. I called at 9 a.m. to see if they had a room for her that night telling them that she was sick and needed to get out of the dorm. The young man working the front desk, Meraj B. said yes they did and have her come right on over and they would have the room ready. As a mom and a customer I was grateful. When my daughter arrived a short time later she found water, various juices, healthy snacks and a get well card from the hotel waiting in her room. Now that is service and Meraj has my respect and gratitude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The secret is out! Every day more and more people are finding out about our beautiful, new boutique hotel just down the road from Baylor University.
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Exceeding guest expectations is the goal from check in to check out and thank you for recognizing the efforts demonstrated by Meraj concerning the comfort and wellbeing of your Daughter and please know he will be rewarded for his thoughtfulness!
We look forward to seeing you both again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.