Will gladly return not only because this is a beautiful boutique hotel unlike any other in Waco but also because of the great customer service.
The hotel –
I was delighted to find the Hotel Indigo on the web. The lobby of this newly built contemporary hotel has a hip, modern look and feel. While I don’t consider myself hip, I appreciated the ambiance. The posh queen beds are covered in crisp yet oh so comfortable European style linens with an off-white coverlet (I hope they do manage to keep them fresh looking after multiple visitors). The guest room’s tall ceiling gave the feeling of spaciousness without being cavernous. I liked that there is no carpet in the rooms except for a low pile area rug under the beds. Nice touches include: Keurig-style coffee maker with pods for regular, decaf and herbal tea and large walk-in shower with 2 in 1 shower system hand held sprayer.
Excellent customer experience –
We visited Baylor recently and stayed 2 nights. We arrived late the first night and were promptly checked in by friendly and professional staff. Car battery was dead the next morning due to a dome light being left on. With only 20 minutes until first meeting, asked front desk if they had a shuttle service to the university. Moments later we were on our way with Cy Long at the wheel. He dropped us off in front of our building with time to spare. Later that afternoon he picked us up and brought us back to the hotel. I had intended to call AAA but Cy kindly offered several times to provide a jump. It was over 102 degrees so I was especially impressed with his willingness to help when he could have easily let the AAA driver deal with it. Cy’s professionalism and courtesy earned the hotel a loyal customer. All staff members we encountered were friendly and courteous. We would have liked to have spent more time in the hotel experiencing the restaurant and pool but our schedule didn’t allow. We are looking forward to our next visit.
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