We were quite impressed with the attentiveness of the staff. We arrived early and the desk clerk called us as soon as a room was available to check in early. Secondly, I have a severely damaged arm in a brace after an extensive surgery. While is Waco my hand swelled up and we had to stop and get some wrap for my swelling hand. The desk clerk offered scissors and said to just return them in the morning....which was great because I still needed to shower etc and wasn't sure how soon it would be to get my hand wrapped. The next morning at breakfast the employee taking care of the breakfast fixings was extremely polite too. It was so nice to feel welcome in this hotel. The employees did a great job and my family really appreciated it. Great job gals!
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