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“Very Nice Motel” 4 of 5 stars
Review of Comfort Suites Baylor North

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Comfort Suites Baylor North
2.5 of 5 Hotel   |   810 I-35 North, Waco, TX 76705 (Formerly Orchid Hotel)   |  
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Ranked #6 of 25 hotels in Waco
Saint Louis, Missouri
Top Contributor
93 reviews 93 reviews
49 hotel reviews
Reviews in 57 cities Reviews in 57 cities
32 helpful votes 32 helpful votes
“Very Nice Motel”
4 of 5 stars Reviewed March 11, 2013

This motel is very nicely kept, rooms are huge and very clean. Desk Clerk was friendly and enjoyable to chat with. Great stay at this place. Location is right off of I-35 at the Highway 84 junction, easy access and lots of restaurants close by.

Room Tip: The guy who checked me in was very friendly and happy attitude. He was very prompt at attending to m...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneI, General Manager at Comfort Suites Baylor North, responded to this review, March 13, 2013
John B,
Thank you for taking the time to leave feedback for our hotel. It makes me very happy that you had a good experience. I passed on your kind words to the housekeeping staff and the front desk agent who you mentioned. Thank you again for sharing your experience. We look forward to seeing you again in the future. Have a wonderful day.
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62 people have reviewed this hotel

Traveler rating
    39
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    3
    5
    1
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24
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Duncanville, Texas, United States
1 review
5 of 5 stars Reviewed March 3, 2013

The staff here was fabulous.Very friendly and attentive. The beds were amazing! Very comfortable! Someone was always available if we needed them. The rooms were very clean, lots of room, very quiet, which we enjoy and loved!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneI, General Manager at Comfort Suites Baylor North, responded to this review, March 5, 2013
Philemon,
We appreciate and strive for happy customers. Our goal is to make you feel like you are in your home away from home. We pride ourselves in our friendly staff and our comfortable beds. I am happy that you were able to enjoy both. Next time you come to Waco we hope you stay with us. Thank you for your encouraging words.
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Washington, District of Columbia, United States
1 review
5 of 5 stars Reviewed February 21, 2013

Good customer service,front desk manager was very professional,his name was Jake and the check out front desk manager too was friendly and professional,her name was lucy..thanks ! i would recommend anyone coming to town to try comfort suites on I-35 before anywhere else...

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneI, General Manager at Comfort Suites Baylor North, responded to this review, March 5, 2013
Justo,
Thank you so much for your kind words. We strive to give the highest customer service possible. The fact that you remembered the front desk employees names means their service to you was memorable. I appreciate you taking time to share with the electronic community you experience and thank you again for your kind words. We look forward to seeing you next time you come to Waco.
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Corpus Christi, Texas
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 23, 2013

This hotel is brand new in Waco and gorgeous! It was an independent propety, and they recently spend tons of money renovating the entire hotel and converting to a Comfort Suites. Really beautiful decor, all suite hotel, with free breakfast and an indoor/heated pool. Staff is very friendly and eager to assist. Must check them out if you are coming to Waco...you won't be dissapointed!

Room Tip: All suite hotel, so all rooms offer a wet bar with a mcirowave and mini fridge. Ask for a west view...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneI, General Manager at Comfort Suites Baylor North, responded to this review, January 31, 2013
Norma,
Thank you for your kind words. We have finished with our renovations and are eager to show the world how beautiful our hotel is. Our staff is committed to high levels of customer service. Thank you for noticing these points about our hotel and sharing with the Trip Advisor community. We hope to see you again soon.
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Waskom, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 17, 2012

This hotel is going to be fabulous once they finish the renovation, however, it was not fabulous to have had to stay there during this time! Two families, with 8 children between us and the indoor pool/hot tub was on everyone's mind - but we find that it is completely closed down. WOW - please, Orchid hotel, you REALLY need to put renovation statuses on your website. For $125 per night, per room, this would have been good information to have. Machines running everywhere, carpet being installed, tile work being done - it was not a great experience. I do have to say, the staff there is wonderful! They were so helpful with extra blankets, pillows, etc. and made sure to keep breakfast refilled for us. Very nice staff.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneI, General Manager at Comfort Suites Baylor North, responded to this review, January 31, 2013
Steph,
Thank you for taking the time to comment about our hotel. We always want our guests to have the best experience possible. Since you came in during the carpet install, you just caught the tail end of the work. I am so sorry that you and your family were inconvenienced but I am excited to tell you that it is done and the hotel is so beautiful. We had a professional photographer in yesterday so new pictures will be up soon. I can't wait for you to come back. You are going to say WOW!.
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Fayetteville, Arkansas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 15, 2012

We recently made reservations for a two night stay at the Orchid Hotel in Waco and were surprised to see the hotel was in the middle of a major renovation. The lobby was gone as was the dining area, pool and fitness center. There was absolutely NO mention of this at the hotel's website at the time of booking or arrival. If this was just an overnight we would have stayed there since the room looked OK, but since we were staying two nights we really didn't want to pay for a hotel room that was in the middle of a major renovation. Although when we first walked in to the lobby there was no one at the front desk, when the attendant showed up he was helpful in getting a room at another hotel for us. Consider staying here in 2013.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneI, General Manager at Comfort Suites Baylor North, responded to this review, January 31, 2013
TJ,
I am so happy that we were able to find other accommodations for you and your family. The remodel was painful as we were not able to offer the hotel that I am used to my guests experiencing. I hope the next time you come to Waco you will stay with us or at the very least come by and see how it turned out. You will love it and we would love to see you again.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2012 via mobile

After a long night of mistakes for me and my girlfriend and booking wrong night lovely Sharon night audit gladly took charge to helping us get the room that night. I have never had such amazing customer service it's people like Sharon that make great business reach high goals and success

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuaneI, Manager at Comfort Suites Baylor North, responded to this review, September 20, 2012
Thank you for taking the time to comment about our hotel. I have passed on your kind words to Sharon, you really put a smile on her face. We try to treat each guest like they are part of our family. This shall be your home away from home when you come to Waco. We look forward to your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Baylor North

Address: 810 I-35 North, Waco, TX 76705 (Formerly Orchid Hotel)
Phone Number:
Location: United States > Texas > Waco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 25 hotels in Waco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Baylor North 2.5*
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