My wife and I stayed at this hotel three times this year when I initially booked us for six stays coinciding with the Baylor home football games. I took advantage of the early reservation rates on all six bookings and couldn't make the first two stays because I broke my wrist and the doctor advised that I not travel to the games. I called the manager in Waco, Monica Salter, and she refunded my entire purchase when she didn't have to provide any refund. We came up for the Iowa State and Oklahoma home games and this is when I found out the visiting team stays at the Clarion the night before the contest. Both teams took late check outs which caused rooms not to be made available for check in until close to 5 pm, rather than the normal after 3 pm. The front desk personnel were deluged with disgruntled guests and I was nervous with the late check in as we bring our pitbull dog up to Waco. I explained my situation to Mario at the front desk as our room wasn't ready for check in at 5 pm and he made the suggestion that I can leave our pet in the not made for ready room and that when the cleaners were going to come into the room he ( Mario ) would put our pet on her leash and walk her outside until the room was ready. This gesture did not have to be done and though we scampered to get to the game, our pet had been taken care of. The Clarion staff never raised their voices during this awkward time but I would strongly recommend that the Clarion takes a strong stance next year not allowing the visiting teams to stay beyond check out time. I have no issue selecting the Clarion Inn next football season when we come up to Waco.
- Also Known As:
- Clarion Inn Near Baylor University Hotel
- Clarion Inn Near Baylor University Hotel Waco
- Clarion Hotel Waco
- Clarion Waco
- Waco Clarion
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