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“Excellent” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Uvalde

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Holiday Inn Express Hotel & Suites Uvalde
2.5 of 5 Hotel   |   2801 East Main Street, Uvalde, TX 78801   |  
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Ranked #2 of 7 Hotels in Uvalde
Garland, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent”
5 of 5 stars Reviewed June 9, 2014

Very clean, inside and out. Very friendly front desk staff, always ready to help while checking in and checking out. Breakfast with lots of choices, with several juices and hot coffee, and milk. I have stayed here several times in last two months and never had any trouble. Only trouble is WiFi is not very strong in some areas, this creates problem with the cellphone, but Ethernet connection in the room is great.Very happy with the stay here.

Room Tip: Corner rooms seem to have stronger WiFi. All rooms are great in general.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pateljay, General Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review, June 17, 2014
Thank for taking the time to write such a wonderful review. Our hotel takes great pride in serving our guest, I was glad to here you enjoyed yourself here with us. Hope to see you next time your plans bring you back to our area.
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57 reviews from our community

Traveler rating
    30
    19
    4
    2
    2
See reviews for
15
7
2
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Houma, Louisiana
2 reviews
5 of 5 stars Reviewed June 6, 2014

My two stays at the Uvalde, TX property was GREAT. The staff was very helpful and polite. The room was very up to date, the bed was super comfortable and bathroom was bright and very clean (even by my wife's standards.) The property is close to good food with great atmosphere as well. I highly recommend this property. I will definitely stay at this Holiday Inn Express if ever I travel to Uvalde again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pateljay, General Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review, June 17, 2014
Thank you for taking the time to write such a wonderful review of your recent stay here at the Holiday Inn Express Uvalde. I was so happy to read that you enjoyed your time here. Our staff takes great pride in the service we provide, so thank you very much for pointing that out. We look forward to the pleasure of hosting you the next time you are in town.
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Uvalde, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 2, 2014

staff unprofessional, they need to work on customer service being courteous and smiling. we stayed over the weekend. on the day we checked out we had asked for a late check out. we were told they were not giving any late check outs and that we needed to be out by 1230. well ten minutes before twelve they were nocking at our door saying that we needed to be out by twelve or pay an extra night. I explained to Roxanne who was the one being rude and unprofessional at out door, that we had been given a 1230 check out time by Sabrina at the front desk and that we would be out by then. she explained that she was in charge and that we had to be out by twelve and that she was going to all doors knocking and telling who was ever in the hotel to be out by twelve. when then called the front desk to ask, they said they did not know why she was doing that and that Roxanne knew we had a 1230 check out time. well Roxanne got into a verbal confrontation with us and then had us kicked out of the hotel and said we are no longer welcomed. when trying to talk to the general manager he did not want to hear from us. so me and my family where made aware that if we didn't leave that they would call the authorities. so if you decide to stay here beware, the general manager is not in charge, its these girls with personal vendettas if you get on their bad side.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pateljay, Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review, June 4, 2014
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.
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Victoria, Texas
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 22, 2014

Our stay was great to say the least. The room, employees, breakfast and property were superior. I highly recommend this hotel if you are in the area.
My only complaint, and it's a minor one, is there is no ice machine on the fourth floor.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pateljay, General Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review, June 17, 2014
Thank you for leaving a wonder review. We appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san antonio
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 5, 2014

This hotel appears to be one of the newer hotels in Uvalde. The exterior of the property was clean and was well kept. Cesar checked me in upon our arrival. He was very courteous, helpful and professional. Our room was on the third floor and it was large, well appointed and was clean. I noticed the tiles in the bath were a little worn and cracking at floor level. Some of the cracks had been repaired. We were in the city for a wedding shower party and this hotelin was a great location and was an enjoyable place to stay the night. The breakfast was available and looked inviting, but we had other arrangements for this meal. I would certainly return to this property.

Room Tip: The rooms on the east side of the building are going to be cooler in the summer months at check in t...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review, May 14, 2014
I would like to thank you for taking the time to leave us such a wonderful review. We really do appreciate the feedback and the wonderful comments. Thank you for bringing the tiles situation to our attention i will be sure to get that taken care of. We look forward into serving you next time your plans bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poteet, Texas
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 16, 2014

This HI Express is located near South West Junior College Campus and provides a clean and hospitable respite while visiting Uvlade, Texas. The hotel itself is new and very well designed. The breakfast area is stylish and they served BACON! Everything offered at the breakfast was fresh and delicious. the staff was nice and the room was clean and comfy. I was offered the choice of either a welcome bag or reward points because I am a return club member which seemed odd because I usually don't have to choose as I often get both. Still a nice place to catch some Zz's while traveling in the area.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review, April 22, 2014
Thank you so much for leaving such a wonderful review. We really appreciate your feedback about our facility and how your stay was. I was glad to read you enjoyed everything here, i will certainly be passing these wonderful messages on to the rest of our staff. We do hope to be able to serve you in the future when your plans bring you back to the Uvalde area.
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Cypress, Texas
Top Contributor
187 reviews 187 reviews
114 hotel reviews
Reviews in 103 cities Reviews in 103 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed April 2, 2014

Newer hotel in Uvalde. Clean, nice and friendly staff with a few restaurants and a Walmart nearby. Included breakfast and fast wifi. More than met my needs as I passed through on the way to Big Bend. Less than $100 for the night.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review, April 17, 2014
Thank you so much for leaving such a wonderful review. We really appreciate your feedback about our facility and how your stay was. I was glad to read you enjoyed everything here, i will certainly be passing these wonderful messages on to the rest of our staff. We do hope to be able to serve you in the future when your plans bring you back to the Uvalde area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Uvalde

Address: 2801 East Main Street, Uvalde, TX 78801
Phone Number:
Location: United States > Texas > Uvalde
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Uvalde
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Uvalde 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to New Holiday Inn Express & Suites Uvalde, TX, a rich oasis surrounded by all the adventures of Texas River Country, Hill Country . Escape to the Hill Country for stunning scenery or head down to the Brush Country for trophy hunting.The premier opening of Uvalde s newest hotel is perfectly accessible, just minutes from John Nance Garner Museum, Aviation Museum at Garner Field, Janey Slaughter Briscoe Grand Opera House, Fort Inge & the National Fish Hatchery. Concan Country Club, Garner State Park and Cooks Slough Sanctuary and Nature Park are just a short drive away.There are many companies that call Uvalde home: Continental, US Border Patrol, Uvalde Memorial Hospital, Vulcan Materials, American Lumber, Uvalde Flight Center, Southwest Texas Junior College, and Sul Ross State University.Winding through the heart of the Texas Hill Country, the Frio River has crystal clear, shallow underground spring fed water. Uvalde has nearly year round hunting opportunities that include whitetail deer, dove, quail, turkey, javelina and feral hog.Guests will feel comfortable & unwind in a contemporary decorated guest room or spacious suite and receive the Express Smart Start Breakfast. Complimentary high-speed wired and wireless Internet access is available throughout the hotel. Whether planning a social occasion or a corporate meeting, our meeting space will make your next event a success. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Uvalde

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