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“Seen Better Days” 3 of 5 stars
Review of Holiday Inn Tyler-South Broadway

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Holiday Inn Tyler-South Broadway
3.0 of 5 Hotel   |   5701 South Broadway, Tyler, TX 75703   |  
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Ranked #9 of 37 Hotels in Tyler
Texas
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Seen Better Days”
3 of 5 stars Reviewed July 25, 2013

I've stayed at this hotel a few times over the past 3-4 years and always felt it was a good option for the money and location. However, this past trip it was moving beyond shabby into the ick factor. My room, which was not very up to date, also had a faintly unpleasant smell--not quite sour or mildewy but almost. The tub tap leaked, and the shower head was inadequate.

On the plus side, the bed was comfortable, the room was nicely dark and the A/C was very good, almost too good. I set it on 78 degrees F and slept a little too cool.

The staff was, as it has always been when I've stayed there, very welcoming.

I was on one of the two concierge floors and had a complimentary breakfast in the concierge lounge the next morning which included scrambled eggs and bacon. That was a nice perk.

I was using points for this stay, and from now on this hotel will probably be on my "only if I can't afford someplace newer" list.

Room Tip: If you're an IHG rewards member, request the 7th or 8th floor.
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 26, 2013
Thank you for your comments regarding your stay with us. I apologize that your stay was less than satisfactory. We have just completed a total renovation of all sleeping rooms and will be starting on the bathrooms in the near future. I would be interested in knowing what part of the room was not up to par since we have put new furniture, lamps, bedding, crown molding, in all rooms. If you feel like giving me more detail please call me.
We are also completing the corridors, exterior, landscaping, pool abd restaurant and lounge.
Once again thank you
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216 reviews from our community

Traveler rating
    109
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    27
    16
    7
See reviews for
36
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109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

Laura and I believe Becky were very helpful in directions and a spectactular speedy checkin.
this is the Place to stay in Tyler.very nice and quiet rooms also,good food,and that wonderful smile Laura has.Thank YALL very much.
RNMSN53@gmail.com

Room Tip: all rooms are Excellent.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 23, 2013
Thank you so much for your comments regarding Laura and Becky, I will see that they are rewarded for their efforts to help you feel at home while you travel. Thank you also for your comments regarding our hotel. We are renovating several areas of the hotel and hope to see you again on your next visit to Tyler
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Fort Worth, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2013

One of the nicest staffs i have ever experienced. I felt like every person was really going out of their way to make my stay perfect.

The rooms were nice, clean and large.

I would highly recommend staying here.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 21, 2013
Wow! On behalf of the management and staff, we want to thank you so much for noticing all the great changes going on at the Holiday Inn So Broadway. We have completed the room renovations except for a few minor details, but more is on the way. We will be redoing all the corridors, exterior, landscaping and a new restaurant and lounge coming in the near future. Please check back on your next visit to Tyler to see the new look.
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

We stayed for a week during the state Tball Championship, I was traveling with 3 kids age 10, 6, 1... Rooms were on the smaller side but still great. Pool was a big hit with my bunch and the adults traveling with us enjoyed the bar at night. Had trouble connecting my iPhone with their wifi though. Also the bath tub in our room would not drain without someone holding down the "thingy". But those were minor inconveniences. Staff was friendly. Rooms were clean and trust me I checked under the bed under sheets and all... Fridge and microwave were nice in room.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 18, 2013
Thank you for your kind comments regarding our hotel. We appreciate the feedback from our guests as we use them as training tools to increase awareness in our staff as to what our guests are looking for in their travels. I hope the team won their tournament. Hope to see you again in your travels to Tyler
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Baton Rouge, Louisiana
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 9, 2013

Cannot say enough good things about this one. We booked it at the last minute on a weekend trip. The lobby and common areas do have that old "Holiday Innish" look, but the guest rooms have all been recently updated. It was clean, comfortable and well located. The staff was friendly and helpful. They have neat little lounge with live music too. Location was great as well.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 11, 2013
Thank you for your comments concerning our hotel. Our rooms did turn out quite nicely and at the end of the year we are planning to continue the second phase of our renovation which will be the restaurant and lounge. An exterior facelift and pool upgrade is in the works as well. Hope to see you again in your travels to the Tyler area.
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Carrollton, Texas
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 8, 2013

Quick getaway, Tyler was a wonderful place to visit with the family, very friendly people. I would recommend. Everyone had a great time. Plenty to do, see and eat. Centrally located, close to shopping and restaurants.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 11, 2013
Thank you for taking the time to write a review on our hotel. It is nice to know that our guests feel the same we do as our location is one of the best in Tyler. We are surrounded by shopping, restaurants, and a great outdoor trail for those of you who like to stay fit. Hope to see you on your next visit to Tyler.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

Friendly staff and overall clean. Didn't have any problems with my room. Only complication was the service and wait time at the front desk. I ended up being double charged for my room. Once this was adjusted it was a great stay both nights.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, May 8, 2013
Thank you so much for your comments regarding your stay at our hotel. I was happy to hear that the billing issue was resolved quickly. We appreciate our guests and hope you stay again when you are in the area.
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Additional Information about Holiday Inn Tyler-South Broadway

Address: 5701 South Broadway, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Tyler
#6 Romantic Hotel in Tyler
#10 Family Hotel in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Tyler-South Broadway 3*
Number of rooms: 183
Official Description (provided by the hotel):
Holiday Inn South Broadway is Tyler's largest full service hotel and is the business traveler's first choice when choosing a hotel in Tyler. Winner of a "Best of 2009" award by Texas Meetings + Events Magazine, it is easy to see why we are the meeting planners first choice as well. Families love us because kids eat and stay free in our hotel! Pets are welcome too! Check out our Holiday Inn hospitality soon! ... more   less 
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Also Known As:
Holiday Inn Tyler-South Broadway Hotel Tyler
Holiday Inn Select Tyler
Tyler Holiday Inn

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