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“***What an incredible stay!!***” 5 of 5 stars
Review of Hawthorn Suites By Wyndham Tyler

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Hawthorn Suites By Wyndham Tyler
3.0 of 5 Hotel   |   3303 Troup Highway, Tyler, TX 75701 (Formerly Residence Inn Tyler)   |  
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Ranked #15 of 32 hotels in Tyler
Dallas, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“***What an incredible stay!!***”
5 of 5 stars Reviewed May 30, 2013

I have stayed in many Residence Inn's, but this one is now my favorite. The bed..oh my goodness the bed - was heavenly. The breakfast was outstanding every morning. We would wake up and wonder gosh what delightful food will we be served today. The room was exceptionally clean. The grounds are beautiful. Didn't have a chance to use the pool, but next time for sure. Thank you to the entire staff for the great stay, we will be back soon and look forward to seeing everyone again.

Room Tip: Get a room on the top floor.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rityler, General Manager at Hawthorn Suites By Wyndham Tyler, responded to this review, August 15, 2013
We are so excited to see your comments on TripAdvisor. Our Tyler Residence Inn prides itself on our breakfast and will share your specific comments with our breakfast attendants. This will make their day. We hope that you will come back next year for your baseball tournament as we are the perfect choice for your family. Thank you for sharing your experience with us. We appreciate it very much. Cheryl.
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68 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Austin, TX, USA
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 22, 2013

We recently stayed here while attending our grandson's baseball tournament in Tyler. What a pleasant surprise and relief from "Hotel" norms. This was obviously a former apartment complex; so it retains a "homey" feel. It looks like it has been recently updated. Our room was spacious, like a suite without the walls. The full, and fully equipped kitchen, was wonderful to have to fix lunch, heat leftovers etc. You could cook full meals here. The free breakfast provided at the reception area was filling - even for baseball players!...eggs, sausage, waffles, oatmeal, fruit, yogurt, breads and pastries, etc. And the price...very reasonable! Obviously we will go back!

Room Tip: Our room had a queen bed plus a sleep sofa for $99. Our daughter and family had a two story suite w...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rityler, General Manager at Hawthorn Suites By Wyndham Tyler, responded to this review, August 19, 2013
We are so excited to see your comments on TripAdvisor. Our Tyler Residence Inn prides itself on our breakfast and will share your specific comments with our breakfast attendants. This will make their day. We hope that you will come back next year for your baseball tournament as we are the perfect choice for your family. Thank you for sharing your experience with us. We appreciate it very much. Cheryl.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 7, 2013

Normal hotel we stay at in Tyler was sold out this weekend. Found this hotel on last minute check. Front desk young lady was very helpful in accommodating out needs and was very friendly. We had 2 adults and 2 teenagers in our group. We stayed in a studio room. Upstairs loft bedroom perfect for the kids. French doors to downstairs bedroom helped block any noise from their room. Nice clean living room space. Very comfortable bed was a welcomed feel after a day of shopping in nearby Canton, Tx. as well as plenty of nice hot water for bath. Not a fancy hotel but certainly met our needs.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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rityler, General Manager at Hawthorn Suites By Wyndham Tyler, responded to this review, August 15, 2013
Thank you Stephanie for posting your review regarding your stay with us. We are happy that the two bedroom suite was comfortable and perfect for your needs while in the area. Call on us again. We look forward to hearing from you again. Cheryl
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Mansfield, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 24, 2013

I am not sure if the property was originally built as a hotel or not. It might have been designed as small condos.

We rent a 2 room suite. Our daughter and grandson loved that the second bedroom was upstairs loft style where they could look over to the den.

The hotel was adequate but well worn. The mirror in one of the bathrooms was cracked. The carpet a little worn out.

The breakfast was decent. So overall no real complaints but nothing special ... just adequate.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rityler, General Manager at Hawthorn Suites By Wyndham Tyler, responded to this review, August 15, 2013
Thank you Howard for posting your experience regarding our Tyler Residence Inn. The property was actually built as a Residence Inn. It is one of the first generations of Residence Inn's built on the concept of a home away from home atmosphere. We are glad that you had a positive experience and hope you will stay with us again. Cheryl
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Sacramento
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 20, 2012

I was far from impressed with this Residence Inn.

The walkways to the rooms are narrow, steep, and sometimes downright dangerous. Our room was on the far end of the complex so it was a hike every time to get to the lobby.

The stairs going up to the rooms were a bit wonky and seemed like they had seen better days. Our railing was even wobbly.

My biggest complaint with the Residence Inn's I have stayed in, is that since they have refrigerators, they have ice trays, no ice machines. Which is fine if only one or two people in your suite want to make anything using ice. Once you run out, you have to wait for more ice. A single ice machine in the lobby would be a fantastic addition. Not to mention checking into the hotel and finally getting over to our room on a hot day, and they ice trays were empty.

Our room's view was of the rooftops of the adjacent strip mall. Which was fine, we were there on business, but if you are their for leisure, you might want to see if they have any nicer views.

Breakfast was hot, good and had a nice variety. That was probably the only plus to this stay.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wimberley
Top Contributor
103 reviews 103 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed October 31, 2012

Our family member book this hotel for a big group coming to Tyler for family function. We had 6 rooms booked, which we didn't get them close together. First night we( me and my husband) had a huge party going on in the rooms under ours, when my husband complained to hotel staff we found out that those are Marriott employees from another hotels. they very playing very laud music with heavy base, which was vibrating our bed. After complains music got a little quieter and the voices outside stopped temporarily. After multiple calls to the office and several security trips to those rooms below, it was around 1am, music continued with base deep enough to be heard from bathroom area ( right next to bed), voices returned around 5am laud outside.
We asked for another room in the morning, and were given room next to rest family (?), where more noises happened at night, but less than in the first place. WHAT a PARTY HOTEL.
Mattresses are memory foam, so if you like it no problem, to me it is super soft engulfing experience, end up with more back pain.
Older hotel musky smell in room, doors were stack and difficult to open/close.
So glad to be home after this trip, will not book with this hotel again, probably not going to use Marriott as well.

Room Tip: 2 storied hotel, no elevators
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Top Contributor
90 reviews 90 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 19, 2012

This hotel is a little worn. You feel like you are in your grandparents old house and none of the stuff has been updated. Cabinets were dark, old and worn. It just feels like you are in a very low end apartment.

The room was clean for the most part. One "chunk" of something in the tub.

The thermostat was broken and held together with scotch tape.

The grounds were clean and well kept and the staff were friendly and very helpful.

The hotel is in a good central location.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites By Wyndham Tyler

Address: 3303 Troup Highway, Tyler, TX 75701 (Formerly Residence Inn Tyler)
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 32 hotels in Tyler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites By Wyndham Tyler 3*
Reservation Options:
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Also Known As:
Residence Inn Tyler Hotel Tyler
Tyler Residence Inn

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