Our family member book this hotel for a big group coming to Tyler for family function. We had 6 rooms booked, which we didn't get them close together. First night we( me and my husband) had a huge party going on in the rooms under ours, when my husband complained to hotel staff we found out that those are Marriott employees from another hotels. they very playing very laud music with heavy base, which was vibrating our bed. After complains music got a little quieter and the voices outside stopped temporarily. After multiple calls to the office and several security trips to those rooms below, it was around 1am, music continued with base deep enough to be heard from bathroom area ( right next to bed), voices returned around 5am laud outside.
We asked for another room in the morning, and were given room next to rest family (?), where more noises happened at night, but less than in the first place. WHAT a PARTY HOTEL.
Mattresses are memory foam, so if you like it no problem, to me it is super soft engulfing experience, end up with more back pain.
Older hotel musky smell in room, doors were stack and difficult to open/close.
So glad to be home after this trip, will not book with this hotel again, probably not going to use Marriott as well.
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- Also Known As:
- Residence Inn Tyler Hotel Tyler
- Tyler Residence Inn