If you read my reviews I can't remember ever giving a hotel a "terrible" rating. The reason for the terrible rating is because of the front desk clerk who I think is the manager. She really does not need to be in the hospitality industry. I have dealt with front desk clerks who basically knew nothing about the area but this person's negative response to any question or request is the reason I am giving it such a low review. Her overall negative attitude is poison to this property. I have stayed the last two nights here. The first night the property was full but last night it appears to have less than 1/2 the cars on the parking lot that it had the previous night. I requested a "late" checkout and was told there were "no" late checkouts at this property. I am a Laquinta gold card member which is supposed to give you the benefit of a late checkout. I certainly could understand no late checkout if the property appeared full and there could be difficulty in cleaning the rooms for the next night but it is very obvious it is not. This manager/clerk with the "NO" attitude may be good for the operational management of a hotel but way to offensive to the guest. I have to return here on business and I will not come back. There is a Laquinta in nearby Longview which I will go to.
On the good side this is a well maintained older property. My room has newer carpet and linens. The breakfast is typical for Laquinta and it does have those small individual cartons of milk which I prefer. The landscaping is probably one of the most beautiful I have ever seen at a Laquinta.
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- Also Known As:
- La Quinta Tyler Hotel Tyler
- Tyler La Quinta