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“Sleep Over” 5 of 5 stars
Review of BEST WESTERN Plus Southpark Inn & Suites

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BEST WESTERN Plus Southpark Inn & Suites
3.5 of 5 Hotel   |   120 W Rieck Road, Tyler, TX 75703-3701   |  
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Ranked #2 of 34 Hotels in Tyler
Carthage, Texas, USA
1 review
“Sleep Over”
5 of 5 stars Reviewed December 11, 2012

Great place to stay when in Tyler, TX. Clean, comfortable rooms, good cable TV selection, great customer service and nice free breakfast. This Best Western has become my go to place when staying in Tyler.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review, December 14, 2012
Thank you so much for the great review. We do try to pride ourselves on customer service and appreciate guests who let us and others know if we are doing the right things. Till we meet again, Melissa
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143 reviews from our community

Traveler rating
    100
    36
    6
    1
    0
See reviews for
45
34
16
30
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
La Grange, Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 9, 2012

We found this BW to be a very pleasant surprise! We experienced excellent service from all staff members. Our room was extremely nice, very roomy and modern; the microwave and refrigerator were nice extras too. The free continental breakfast was pretty good but typical. This hotel was conveniently located close to several restaurants and shopping and although very close to lots of traffic, it was very quiet.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestintyler, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review, November 8, 2012
Thank you so much for the review! We greatly appreciate your posting it so others can benefit from your opinion. Hope you visit us again soon!
Melissa/Manager
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Olney, Illinois, United States
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2012

Our first night in Tyler was a terrible experience on the north side of town. Fortunately we found this very nice hotel on the south side. The accomodations were great, breakfast was very good. Everything was clean! Would highly recommend this hotel!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestintyler, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review, October 1, 2012
Thank you so much for the great compliments. We are so glad to hear your second night was great. We only wish you could have found us a night earlier. Please let us know when your back in Tyler, I would like to introduce myself. Thank you again, Melissa
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Collins, Mississippi
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 6, 2012

Very clean, comfortable motel. Room had chair w/ottoman,which I consider a plus. Breakfast was equal to other continental style breakfasts. Price was comparable to other motels. Best Western has stepped up & remodeled their motels & are a pleasure to stay in when we travel. A little off the interstate, but so were the other modern motels & businesses.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review, August 9, 2012
Thank you so very much for the positive comments. You both are such great people. It's people such as yourselves that make my job more enjoyable. Please come back to see us if your ever near Tyler again. Sincerely, Melissa F. Manager
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Las Vegas, Nevada
Top Contributor
84 reviews 84 reviews
35 hotel reviews
Reviews in 54 cities Reviews in 54 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 5, 2012

Stayed here one night on our way back to Dallas to catch a flight. It's location is a little bit far from the I-20 but well worth the drive. I was very impressed with the decor inside it was beautifully done - clean and so inviting. The lady behind the counter couldn't have been nicer and more friendly. Our room was spotless - large flat screen - fridge and microwave - bed was comfy and plenty of pillows. The bathroom was bright - plenty of room and very clean. Went to the breakfast area in the morning for coffee saw that they had eggs/sausage/biscuits-gravy/fruit/juice/cereals etc-didn't have anything other than coffee so can't comment on the food. Nice sitting area.
Overall it was a great stay-great price for all you get and would definitely stay there again if we are ever in Tyler. What a difference in 2 Best Westerns - just left one in Natchez MS overpriced and not very clean. This one sure changed my opinion of Best Western.
Note: If you are in Tyler make sure you stop at the Rose Garden - fantastic - most beautiful place with what seems thousands of roses - azaleas - beautiful areas to walk - just amazing

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review, July 6, 2012
Thank you so much for your review. We do try our best and always hope that guests are as satisfied as you all were. We do hope you make it to Tyler again. We have other great things going throughout the year but yes, our Rose Gardens are some of the most beautiful scenery in the state. Thank You again for choosing our property. Sincerely, Melissa / Manager
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Austin
Top Contributor
68 reviews 68 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 4, 2012

Room was large and comfortable with refrigerator, microwave, flat screen TV, free wi-fi--all the amenities you expect. Bathroom was large with big mirror and counter top so both my husband and I could get ready in the morning without having to bump into each other. The bath-tub is regulation--none of that raised bottom that makes you have to step down so far when getting back out--a real plus in my book.

Staff was friendly and helpful. When I didn't know how to operate the treadmill in the workout room, the front desk clerk was happy to teach me how to do it. Workout room consists of treadmill, stair-climber, recombinant bicycle and weight machine.

We didn't use the pool or spa, but both looked quite inviting.

Breakfast has a wide variety of both hot and cold choices, including fresh fruit. I couldn't resist the Texas-shaped waffles.

The surrounding area is filled with shops and restaurants, so no trouble finding a place to eat.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review, July 6, 2012
Thank you so much for the very nice things you had to say about our property. We love to know we satisfied our guests and they appreciate our service because we appreciate each and every one of our guests. We hope that you will always stay with us and if ever there is anything we can do to make your stay more enjoyable, please, let us know.
Sincerely,Melissa / Manager
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Justin, Texas, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 14, 2012

Good breakfast, and a very nice, clean, well kept room. Everything was spot on from arrival, with the minor exception of the A/C in the room. It was turned off in my room when I arrived - presumably to conserve energy. Totally get that, but in Texas in June, it was pretty warm. Outside of that very minor thing, great place. Oh, and fantastic towels. These things matter, too!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestintyler, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review, June 18, 2012
Thank you Sean C. for the great review of our property. We generally do turn the air on in an estimated ( occupancy ) number of rooms. I am so sorry you were checked into one that the air
was not turned on in. We will watch that a little closer. Hope to see you again on your next visit t
to Tyler. Melissa/Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Southpark Inn & Suites

Address: 120 W Rieck Road, Tyler, TX 75703-3701
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Tyler
#3 Romantic Hotel in Tyler
#5 Business Hotel in Tyler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Plus Southpark Inn & Suites 3.5*
Number of rooms: 60
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Also Known As:
Best Western Plus Southpark Inn And Suites
Best Western Plus Southpark Hotel Tyler
Best Western Tyler
Tyler Best Western

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