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“Always nice place to stay” 5 of 5 stars
Review of Comfort Suites at So. Broadway Mall

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Comfort Suites at So. Broadway Mall
2.0 of 5 Hotel   |   303 East Rieck Road, Tyler, TX 75703   |  
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Choice Privileges Points
Ranked #12 of 35 Hotels in Tyler
Certificate of Excellence 2014
Rockport, Texas, USA
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Always nice place to stay”
5 of 5 stars Reviewed May 13, 2014

We stay at this hotel when we shop at the first Monday sale in Canton. Rooms are always clean and the staff are great. It looks like they just remodeled because everything In the room was new. The location is great for easy access to everything in Tyler.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review, May 15, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Brandy Franklin
Front desk Manager
Comfort suites, Tyler Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    46
    25
    2
    3
    7
See reviews for
24
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22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
West Monroe, Louisiana
1 review
5 of 5 stars Reviewed March 5, 2014

I absolutely adore the front desk clerk Chance . If you stay at this comfort suites I would recommend checking in with him or if you have any problems refer to him . He was very generous and well mannered as well as dressed up to class standard. For sure will stay again . !

  • Stayed March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review, March 6, 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 3, 2014

We have stayed here several times before when we attend First Monday in Canton. This time the hotel was evidently full, because we couldn't find a place to park our car. If the desk clerk hadn't been leaving, I don't know what we would have done. She told my husband if he could wait a few minutes, he could have her parking space when she left for the evening. The desk clerks were all very friendly, the room was quiet (at our request), and the bed was really comfortable. The bathroom was very clean with generous counter space, but there were no grab bars for the tub. The real problem we encountered was the breakfast room. There was only one waffle maker with four or more people waiting. As we were coming down the hall, a family of four were taking piles of food to their room. There were hardly any pastries, bagels, or fruit left, and the attendant did not replenish them. The eggs were the powered kind and just OK, but the very thin sausages were gray, not brown.---Not very appetizing to me. There is a counter by the door to the room the attendant uses. It has two bar stools. This would be a perfect place to put the waffle maker, and it would be better if they had two for the mornings when the hotel is full of people. The main thing that bothered me was that the attendant did not put out more breads after that family left. Were they out of everything? Well, shame on them. I think we will stay someplace else the next time we stay in Tyler.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review, March 5, 2014
Thank you for taking the time to complete your review.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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El Dorado, Kansas
1 review
5 of 5 stars Reviewed February 6, 2014

The Hotel is very clean and very nice and has been remodeled recently. The two beautiful sweethearts at the front desk in the mornings start my days off right with a friendly hello when I walk by. Beds are cozy and the hot tub is nice to relax in. Great places to eat close by and if you want advice on good BBQ in town ask the two sweethearts at the front desk!!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review, February 10, 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Texas
1 review
5 of 5 stars Reviewed January 28, 2014

Great service, friendly people, newly remodeled. Will definitely stay again next year, when we attend the Cowgirl Get Together in Tyler. Thank you for a very nice experience!! Great location too!!!!!!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review, February 10, 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Texas
1 review
4 of 5 stars Reviewed January 28, 2014

This hotel is very clean with brand new carpet. All of the staff was very friendly! The room was large with a private sittng area with plenty of mirrors and wall outlets. The breakfast was ok. I would prefer real eggs and bacon but that would be my only complaint.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review, February 10, 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Texas
1 review
4 of 5 stars Reviewed January 28, 2014

When we first arrived at the Comfort Suites, we were greeted by a very friendly, smiling young lady. We were a little early and when she checked, our rooms were not ready yet and we told her we would be back in an hour or so. Our rooms were ready when we came back and we were very pleased to see such comfortable rooms. The beds were great and there was plenty of area to move around the room. Access to the hotel and restaurants was great. We were there for a Cowgirl Get-together at Green Acres Baptist Church and getting to the church was a breeze from the hotel location. The only complaint was about the odor from the new carpeting that was being installed and the powdered eggs and bacon that was not crisp enough at the breakfast. All in all, it was a great facility and we will be back next year.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review, February 10, 2014
we truly are glad to hear you had a wonderful stay. On behalf of of our entire team we thank you and look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 East Rieck Road, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#4 Family Hotel in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites

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