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“You can do better in Tyler” 2 of 5 stars
Review of Comfort Suites at So. Broadway Mall

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Comfort Suites at So. Broadway Mall
2.0 of 5 Hotel   |   303 East Rieck Road, Tyler, TX 75703   |  
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Ranked #7 of 32 hotels in Tyler
Houston, TX
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
“You can do better in Tyler”
2 of 5 stars Reviewed May 28, 2008

While traveling for business, I stay in Tyler hotels 10-12 nights a year. My regular hotel was booked, so I tried the Comfort Suites. Bottom line: Between the bed & the room odor, I won't try this hotel again. There are several comparably priced hotels in the area that are better.

Here's my synopsis:

Bed Comfort, Pillows, and Linens: Need to be updated. So much of the competition offers upgraded beds, that has become important to stay competitive.

Bathroom: Everything worked well, but the shower needed a good cleaning. Adequate towels & toiletries - no complaints there.

Room amenities: Nice, quiet small refrigerator, microwave, and coffee maker were wonderful inclusions. Good desk space & sofa for working / watching TV.

Air: A/C was noisy when cycling on / off. If that noise bothers you or awakens you from sleep, look elsewhere.

Breakfast: Very clean area with multiple choices on the continental buffet. Nice job here!

Room odor: The room had a horrible odor - similar to when women used to get home hair permanent curls! I was told that all the rooms smelled like that. It was bad enough that I went out & purchased some air freshener. The public areas do not smell like this, so I'm not sure what the issue is.

Location: Very convenient to the mall and multiple restaurants. Safe neighborhood. Very little traffic in / around parking lot.

  • Liked — location & breakfast
  • Disliked — room odor & bed
  • Stayed May 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesTylertx, Webmaster at Comfort Suites at So. Broadway Mall, responded to this review, July 20, 2011
Dear Guest,

Thank you for choosing Comfort Suites at So. Broadway Mall. I am glad that the location was a good one for you.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping staff was notified of your complaint concerning the shower not being properly cleaned. They received extra instruction concerning the level of cleanliness required of them as our employees.

• Management, housekeeping and maintenance were appraised of your report of a strong odor in the rooms and instructed to see what can be done to see to its elimination.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites at So. Broadway Mall. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 24, 2007

Love this Hotel! stayed at it many times and it was wonderful. Just incase I got it wrong it is off of Rieck in Tyler Texas. The staff is friendly and always accomidating it is in a great location also! Other than the hotel Tyler itself is wonderful! Rolling hills and great shopping and dineing! I would recommend a visit here to anyone!

  • Liked — Great location, great town, great stay
  • Disliked — liked it all.
  • Stayed April 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NE Texas
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 28, 2006

Overall great stay at this hotel, which seemed brand new. It is in a great location for shopping and restaurants. We had a double room with sofa/sleeper. The room size was very spacious, it had a work desk, coffee table next to sofa, and a mini kitchen area with mircrowave, sink, and refrigerator. Staff was nice and check in/out was easy. They offer a complilmentary breakfast which is one of the better ones I've seen. They had little omlettes, sausage bisquits, sausage kolaches, pastrires, donuts, make your own waffles, and cereals. Indoor pool looked nice, but did not use. They also have a gym and business area with computer. Would definately stay here again.

  • Liked — Location, breakfast, newer hotel
  • Disliked — Nothing
  • Stayed September 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillsboro, TX
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 13, 2006

This is our third stay at the Comfort Suites in Tyler. Our kids ask for a hotel with an indoor pool two years ago while we were here for the Builders Show and we found this one. It's great we have a two bedroom suite with a king and two queens with a mini kitchen. The indoor pool and hot tub are wonderful even my husband and I enjoy them. This year when we arrived the pool was empty the manager said it looked foggy so they drained it he said by the time we got up the next morning it would be full and warm and it was. Great staff excellent manager. We have been year three years in a row and love it.

  • Stayed March 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 15, 2006

I stayed at the Comfort Suites for 3 nights in early November. The front desk staff was pleasant and the room was big, clean and comfortable. The view from my room was the back of a department store, but that wasn't too important to me. Microwave and fridge in the room - very nice, as I had some leftovers to save and reheat later for a midnight snack. TGIFridays, Olive Garden and some other restaurants within walking distance.

One interesting thing to note is that although the swimming pool is an indoor pool, you must walk outside the hotel (next to the parking lot) to get to the indoor pool. I wasn't interested in swimming during my stay anyway, so no big deal.

If I ever travel back to Tyler, I'll stay there again.

  • Stayed November 2005, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed December 8, 2005

I stay at this hotel regularly. Staff is cheerful and helpful. Free high-speed internet access. Included breakfast is typical and also includes hot waffles. Rooms are spacious, and light. The beds are particularly comfortable. Desk has plenty of workspace. As a frequent business traveler, I find this to be the nicenst hotel in Tyler - convenient to restaurants, the Loop.

  • Stayed December 2005, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 East Rieck Road, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Tyler
#8 Business Hotel in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites

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