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“Our 7th stay” 4 of 5 stars
Review of Comfort Suites at So. Broadway Mall

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Comfort Suites at So. Broadway Mall
2.0 of 5 Hotel   |   303 East Rieck Road, Tyler, TX 75703   |  
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Ranked #8 of 33 Hotels in Tyler
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
55 helpful votes 55 helpful votes
“Our 7th stay”
4 of 5 stars Reviewed January 27, 2013 via mobile

We really like this hotel. Comfortable rooms, great location, quiet and friendly staff. We like the in room frig, free wi-fi and lots of power plugs.

The hotel is 10 years old and in process of remodeling rooms. Ask for a remodeled room when you arrive.

Stayed January 2013, traveled as a couple
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73 reviews from our community

Traveler rating
    41
    22
    2
    3
    5
See reviews for
18
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Frisco, TX
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 30, 2012

We stay here most years when visiting family in Tyler for Christmas. This is our favorite of all the ones we've tried.

Out kids look forward to the indoor pool and hottub. My wife and I look outward to the big rooms with a fridge and sink. Breakfast is about average for this kind of hotel. Service is great. Highly reccomended.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2012 via mobile

I was very impressed by the rooms of this hotel. Staff was very friendly, and the accommodations were very clean. The breakfast was also very good. The staff were very accommodating with a few special requests that I had. Overall, a very excellent experience.

Stayed December 2012, traveled with family
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Tyler, Texas
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 10, 2012

We live a half a mile from the Comfort Suites Inn at 303 E. Reick Road so when our plumbing sprung a leak, we had to get a room for a couple of nights. At least that's what the plumber said would be the time he needed to shut the water off. There were two choices as there's a Candlewood Inn there as well.

The hotel was quite nice although nothing fancy. The common areas (lobby, dining area, etc.) were clean and decorated for the holidays. One thing that was quite odd was a second floor display that can be seen from the open lobby. There was a tacky jungle theme presentation with obvious plastic trees, bushes, and animals.

The rooms are well presented, roomy and business-like. The a/c worked very well and quietly. The bathroom was well lighted and the tub/shower had a crescent rod making it easier to maneuver in.

Three floors all have ice machines and washer/dryers. The hall carpets are fashionable and well maintained. Noise from the corridors was not an issue.

The difficulty arose when we found out at two o'clock in the afternoon that our plumbing problem had been fixed after one day and we could go on home. Happily we scampered down to check-out so they could have our room back. No deal! Since we had not checked out at eleven am, we would be paying for the second day.

I understand the difficulty a hotel has when a room could be rented but they didn't know at the time. I asked the manager if he had failed to get a room rented because we were there. No. He just wanted to get the fee. We haggled and he gave us a half price discount but it wasn't very clear to him that he was going to get $45 now and lose countless rooms in the future.

We all have a degree of uncertainty about plans. Do you want to get stuck with a day's rent by a money-grubbing innkeeper? Enough said.

Room Tip: There are quieter rooms away from the lobby end since the reception area is open to the second floor...
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Houston, Texas
1 review
5 of 5 stars Reviewed December 10, 2012

My wife and I stay at this Comfort in Tyler about 4 times a year due to business trips. The people working there are always nice. The place is quiet and clean. The pool is heated and is a great place to relax. Breakfast is served daily and is a good way to start the day.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Spring, Texas
2 reviews
4 of 5 stars Reviewed November 5, 2012

This was our first stay at Comfort Suites in Tyler. The rooms were very clean and the beds were very comfortable. They provided a very nice breakfast for us the next morning and we were ready for the day. I would highly recommend staying with them.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tyler, texas
1 review
5 of 5 stars Reviewed October 2, 2012

We would just like to Thanks Ms.Lakedra and her staff for helping us with our Womens Group and all reservations and special request we had. It was such a relaxing and clean hotel , and the rooms were exactly what we needed for our group. Thanks for making us feel so welcome, and we look forward to staying with you every time we come to Canton. Thank you LaKedra for all your hard work. God Bless all of you.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 East Rieck Road, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites

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