First time we ate here, we were so pleased to have found a sushi place in Tyler. That time, the food was good (overpriced), but the service was slow and so-so. The next 2 times, the service was WORSE and the food was NOT GOOD. It was a long time before the food arrived, and the last time there, it was for my mom's birthday and there were 5 of us--it was embarrassing and the server was clueless. He seemed to be totally uninterested in the customers, and the idea that he was paid to give SERVICE was obviously a foreign concept to him. Forget a tip, buddy! I WISH the management would take note of the negative reviews and fire some people and get a reliable cook-and wait-staff. Having been owner and chef in my own restaurant, I know that without good kitchen management, there IS no restaurant, at least not for long, so Wasabi will be a faint and distant memory very soon if things don't change---Tyler needs a good sushi restaurant, certainly, so hopefully, Wasabi will wake up and become one before it's too late.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 21, 2013
We understanding how frustrating it is to be let down not only once, but continuously.
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Over the past few months we have been improving our staff by providing opportunities to polish and refine their skills. Training is crucial and knowledge is power.
Our driving force is our staff and our guests are our priority. We are a team and work together as a unit. This mentality helps us work together and provides an efficient and effective method to quickly address issues.
We apologize for the bad experience and want you to know you are a VALUED guest. We are disappointed we did not meet your expectations. If you are not walking away feeling like your visit to Wasabi was more than what you expected we have failed.
Your constructive criticism is not only appreciated, but necessary! We always have room for improvement. Our guests are the foundation of our business!
Thank you and we hope you will give us one more shot. Ask for me: Jesus.
Sip, Relax, & Enjoy - Wasabi
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.