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“Great Customer Service” 4 of 5 stars
Review of Quality Inn Conference Center

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Quality Inn Conference Center
3.0 of 5 Hotel   |   2843 North NW Loop 323, Tyler, TX 75702   |  
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Hotel website
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Hotel amenities
Ranked #12 of 32 hotels in Tyler
Tyler, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Customer Service”
4 of 5 stars Reviewed November 14, 2013

This hotel has the friendliest staff. Hats go off to the terrific front desk lady that checked us in. Sorry she had a hard name to remember (it started with a T). She made our check-in warm and cozy engaging in friendly conversation with us. The room she gave us was wonderful. Breakfast the next morning was also fabulous. By far the best we've ever had at a hotel. Oscar was a tremendous help. Went above and beyond to make sure we had everything we needed. The management staff should be glad that they have a staff that is truly dedicated to customer service. We will definitely stay here again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan K, Director of Sales at Quality Inn Conference Center, responded to this review, November 18, 2013
Greetings:

Thank you for taking the time to review our hotel. You gave us one of the greatest compliments we could receive and that is about our customer service. We are thrilled our staff made you feel like this was your home away from home and we couldn't be more proud. We will bring these comments to our team members so that they are awarded that recognition. We hope to see you again in the future! Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 people have reviewed this hotel

Traveler rating
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19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

This was an exceptional hotel - great price, great rooms and fantastic breakfast. Great hotel that accepts pets. The bar has pool tables and is a fun place to be with friends. Great laundry facilities

Room Tip: For me, I chose a smoking room
See more room tips
  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan K, Director of Sales at Quality Inn Conference Center, responded to this review, October 30, 2013
Greetings Melisa:

Thank you so much for your doting review. We are very pleased you enjoyed your stay. Exceptional is a word we strive for and we are so happy you saw us fit to describe us as such! I am glad you were pleased with the restaurant and laundry facilities. We recently became pet friendly and love greeting everyone's four legged friends upon check-in. We hope to see you again in the future. Have a great day!
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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 10, 2013

Nice friendly staff, was nice to be recognized as choice privileges member. Was close to my work in the area. Also had some shopping malls around. Clean, nice sized rooms. Well lit parking area and pool was nice to relax in. I will be back next time I work in the area.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan K, Director of Sales at Quality Inn Conference Center, responded to this review, October 11, 2013
Greetings Texas Two Step:

Thank you for taking the time to review our hotel! We are so glad we could provide an atmosphere for you to relax in when you are not working. We know travelling for business can sometimes be a drag but we strive to be a home away from home for our guests. We look forward to seeing you in the future! Have a great day!
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The Netherlands
Top Contributor
111 reviews 111 reviews
55 hotel reviews
Reviews in 70 cities Reviews in 70 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 3, 2013

Check in was a breeze :-) Great friendly gal at the desk, got us right in ..showed us where every thing was. Room was BIG and comfy, SUPER clean, wifi worked, had a wonderful breakfast . Staff was just great. Very Very helpful :)
Sweet gal checked us out ah her name was Josalynn, friendly :-D
We would have no problem returning to this location. This place is def. into CUSTOMER SERVICE.. and they GREET you with a smile :-)
Would recomend this location to any one :-D

Room Tip: Any room is great :-D
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan K, Director of Sales at Quality Inn Conference Center, responded to this review, October 3, 2013
Greetings Cloggie:

What a wonderful review! Thank you very much! You hit the nail on the head - customer service is a huge priority for us! We want to make certain when our guests come into the hotel they feel at home. I will make certain to let Josalynn and the rest of our staff know what great accolades they received from your review. We certainly hope to see you again in the future! Have a great day!
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Longview, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2013

I had a great stay. The staff was friendly and OVERLY accommodating. Breakfast was delicious. My room was spacious and smelled GREAT... also, super clean. I would definitely stay here if the opportunity arose with business in the area again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan K, Director of Sales at Quality Inn Conference Center, responded to this review, September 27, 2013
Thank you so much for taking the time to review our hotel! We are thrilled you enjoyed your stay and our wonderful staff made you feel right at home. I will make sure to let our staff know they did a job well done! We look forward to seeing you again in the future! Have a great day!
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1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 13, 2013 via mobile

Not the newest, but definitely one of the top hotels for customer service, always greeted with smile. They have to have the best breakfast anywhere, loaded with everything and always plenty. I will definitely be back for another stay. Thanks QI

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan K, Director of Sales at Quality Inn Conference Center, responded to this review, September 16, 2013
Greetings Sammy Green:

Thank you so much for your complimentary review! We are thrilled you enjoyed the hotel and our broad, delicious breakfast. Next time you are in town, try to make it down there for dinner at Legends Bar & Grill - watch the game, have a beer and the best Chicken Fried Steak in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
2 of 5 stars Reviewed September 12, 2013 via mobile

I was late checking in and the room I had reserved wasn't available. Clerk found another for me but wasnt happy to do it. If I hadn't pre-paid I would have left. Room is dated but dealable. Asked front desk for fresh towels and was told I had to bring my dirty ones back first and give my full name and room number before I was given fresh ones. Next day asked for a bar of soap...had to give full name and room number again-for soap. Used the guest laundry which is on the 1st floor at the end of the hall. It was like walking through a very stinky dungeon to get there. No change machine; hike back to front desk for change-all I could get was 4 quarters. Used my paper money to get coin money from vending machine. Hike back through old smelling ashtray to laundry put money into the machine for soap-no soap. Back to front desk and was told I was the second person needing soap and they were out but would get a sign for the machine saying it was out. Clerk was too busy with hair, make up and movies for further assistance. Had to sign a form to get my .75 back. The police (3) cars were called out one night. Outside doors were never locked. I never allowed housekeeping in my room.This place is dirty, stinky, old and desk was rude. Breakfast was good and personnel were very friendly. They were the highlight of this hotel. Will never stay here again and I'm shocked at the good reviews.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan K, Director of Sales at Quality Inn Conference Center, responded to this review, September 16, 2013
Greetings Brandy:

Let me start off by apologizing for your less than ideal stay. We strive for perfection and customer service is what we pride ourselves on. To hear that we have fallen short is a fail for our team. I have addressed your concerns with our guest service agents to our Front Office Manager. Additional training and reprimanding have been issued to those employees at fault. We are here to serve you and we apologize for not making that our first priority. Touching on your concerns having police cars here - we currently have one of Tyler's finest in our hotel for the time being, so every now and then you will see their cars here. We are very sorry if it alarmed you. Safety and security is of the upmost importance when it comes to our guests. Lastly, in regards to the laundry facility - it is unfortunately located on our smoking floor. While we do take preventative measures to clear the air of any smoke smell, we will take your criticism to put forth additional exercises to make sure it does not take a toll on any non-smokers going down to use the facility. Once again, we are very sorry we did not meet your expectations and we hope you will allow us to better serve you in the future. Have a great day.
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Additional Information about Quality Inn Conference Center

Address: 2843 North NW Loop 323, Tyler, TX 75702
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Tyler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn Conference Center 3*
Official Description (provided by the hotel):
The Quality Inn Conference Center is an interior corridor hotel featuring 140 guestrooms equipped with 32" Flat Panel Televisions, Complimentary High-Speed Wireless Internet Access, and Microwave/Refrigerators in every room. A complimentary HOT breakfast buffet is served each morning to our guests. The property also boasts a fitness center, outdoor pool, business center, restaurant on-site, 4600 square feet of banquet space, and guest laundry facilities.Unwind after a long day at our on-site restaurant, Legends Bar & Grill, or enjoy our complimentary Lobby Coffee & Tea Bar. With a location close to all of the top employers in Tyler, a short drive to all major attractions, and minutes from downtown, let the Quality Inn Conference Center be your home away from home! ... more   less 
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Also Known As:
Quality Hotel Tyler
Tyler Quality Inn

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