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“Business Texas Style” 4 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
2.5 of 5 Hotel   |   3247 West Gentry Pkwy, Tyler, TX 75702   |  
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Ranked #22 of 37 Hotels in Tyler
Fort Wayne, Indiana
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Business Texas Style”
4 of 5 stars Reviewed April 13, 2013

Best of the rest...i usually stay where the choice is close to where i will be working and in a somewhat clean and safe area of town. Nothing really 'special' here, but good for the stay. Decent location and the hotel was above average for the Holiday inn Express types. Friendly staff and the rooms were good. My stay was for 5 nights. I would stay here again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, July 28, 2015
MR. JSLOAN_MMC,

Thank you so much for your review on our hotel. I'm glad to hear that you've enjoyed your stay with us. We value your feedback and hope that you will visit us again.





Sincerely,

Brenda, S
Guest Relations @HIE Tyler North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    16
    17
    9
    6
    3
See reviews for
17
11
3
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Jackson, Missouri
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 14, 2013 via mobile

I have stayed at this property for a few years in a row so I booked it again for my vacation. When I showed up I was told my dog would not be allowed in (even after I called to confirm that it would be allowed to). Then I made arrangements for the dog to stay at a friends in town. When I came back they had cancelled my reservation. They made no effort to fix this and I ended up having to cancel my vacation and head home.

I stay at holiday inns whenever I can( I travel 36 weeks a year and am a platinum member) but this has put a bad taste in my mouth. Wish they would make it right.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, April 2, 2013
Dear Matt J,

Thank you for being a Priority Club Platinum Member and writing us a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sincerely sorry that you were disappointed with this particular visit due to the service received from our staff. Rest assured that this issue will be forwarded to the appropriate departments so that they can continuously improve on their efforts.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, TX
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 27, 2012 via mobile

Business traveler stayed overnight. Despite mixed reviews on Trip Advisor I decided to take a chance due to its good location for my needs. It is clean, quiet, beds comfortable, a/c quiet and efficient, reasonably-priced. Would stay here again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, July 28, 2015
Thank you for your candid review. We appreciate your comments and will share these with our team so that we may continue to improve our services to better accommodate you. We do hope to see you back in the future.




Sincerely,

Brenda, S
Guest Relations @HIE Tyler North
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 13, 2012

Reading the reviews of this place, (some of them) you would think this place was a real dive. That is not the case. It is in the older part of town, but very close to the interstate, downtown and the locasl medical facilities. I was in town to have treatment for a medical condition, and not only did the hotel extend a special rate for the hospital, the general manager personally picked me up after my visit to the hospital, so I wouldn't have to contend with a taxi. Now that my friends is going above and beyond. The hotel is clean, the staff courteous and the free breakfast is ample.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
78 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed October 11, 2012

We live and work in Tyler, and this facility has been used by family [on numerous occasions, including recently] and friends [at our suggestion] for many years—and the reasons are simple: the staff is courteous, professional, responsive, and helpful; the rooms are clean and comfortable; the location is convenient to Interstate-20 [6 miles via Hwy. 69], the airport [5 miles], business/shopping areas [close by, as well as in “South Tyler”], restaurants, movies, the excellent Caldwell Zoo. Andy Rooney once spoke in Tyler and said, “Tyler is the longest darn city I’ve ever been in!” That may seem to be true—and this facility is on the north end, adjacent to the helpful Loop-323, which is the main “circle” around Tyler. If you wish more traffic, more congestion, and higher prices, there are several hotels in South Tyler—but we’ll continue to stick with this one!

Room Tip: Join the Priority Club to get room upgrades
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
3 reviews
5 of 5 stars Reviewed October 9, 2012

i really don't know what some people are thinking. This hotel is by far the best Holiday inn express that I have ever stayed in. The staff are clearly treated well, they are all smiling and warm; even the maids were courteous and greeted you as you walked through the halls during the day time. The grounds were well cared for, and though the hotel was clearly aging, it was very, very clean. My room was clean and smelled fresh, and even had a scented oil plug in, in the room. I was so pleased with the cleanliness of the room that I even left a tip for my maid, something I have never done before. I had never been to the area previously so I was at a loss for places to eat and shop and the front desk staff were extremely knowledgeable and provided me excellent recommendations. They even gave me directions to this lovely running trail between two small towns North of the hotel that was absolutely beautiful. Couldn't have possibly asked for more.

Room Tip: If you join their rewards program, you get a complimentary upgrade to a better room!
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Geneva, WI
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed September 21, 2012

The only redeeming factor this hotel had was the breakfast. For a free breakfast they had a lot of hot entrées to choose from. But the staff was rude, slow and the cleaning service was horrible. We had a lamp without a bulb which we called on several times and still never got a bulb for. A broken phone that never got replaced even after numerous calls and a trip to the front desk. Our towels never got replenished correctly, often times only giving us 1 bath towel, there were 2 of us staying in that room. If they ever vacuumed our room, you couldn't tell. The dust in the room was horrible! The toilet had a mind of its own, often flushing when no one was in the bathroom. There was a spill in the main lobby that was there for 24 hrs before someone finally cleaned it up. I will never stay here again!

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afrank3247, General Manager at Holiday Inn Express & Suites, responded to this review, September 24, 2012
Good Morning,
We sincerely appreciate your review of our hotel. If we are never told, we can not make the necessary adjustments to prevent the same experience from happening with another guest.
We strive to make every guest feel welcome and at home in our establishment, and when we fall short we are eager to have the opportunity to know where our shortcomings are. I apologize that your experience was not up to your standards, and would appreciate the opportunity to make it up to you in the future.
Respectfully,
LeAnne Stanton
General Mangager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 3247 West Gentry Pkwy, Tyler, TX 75702
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 37 Hotels in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Tyler offers 67 interior corridor guest rooms.Come experience the warm and friendly atmosphere of the Holiday Inn Express in North Tyler, Texas. Flying in to Tyler Pounds Airport? Give us a call at least 24 hrs in advance and pre-book your ride. Our complimentary airport shuttle service runs from 7 AM to 10 PM and we'd be happy to pick you up. We're just minutes away from Caldwell Zoo, Tiger Refuge Park, and the beautiful Tyler Rose Gardens. We are also convenient to the University of Texas at Tyler Medical Center and Mother Frances Hospital.Our free deluxe breakfast serves hot items to get your day started. Check out our web site and take a look at the cinnamon rolls. Can't you just smell 'em? Stay on track with your fitness regime by working up a sweat in our fitness center. Feel like you are at home in one of our business suites or relax in our Jacuzzi suite. All rooms feature free high speed Internet along with a mini fridge and microwave, full size iron board and steam iron and color TV with free HBO. Our apologies, but no pets are allowed. Must be 21 years of age unless active military. Pool and hot tub closed until further notice. ... more   less 
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Tyler
Holiday Inn Tyler
Tyler Holiday Inn

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