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“Excellent night away from home” 5 of 5 stars
Review of Staybridge Suites Tyler University Area

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Staybridge Suites Tyler University Area
3.0 of 5 Hotel   |   2759 McDonald Rd, Tyler, TX 75701   |  
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Ranked #6 of 34 Hotels in Tyler
Lindale
Top Contributor
78 reviews 78 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“Excellent night away from home”
5 of 5 stars Reviewed December 28, 2013

I was pleasantly surprised by this hotel stay. They heated pool was very nice, and the inner courtyard is a hidden marvel. The rooms were like mini-apartments. Very nice and clean. The breakfast was great and the club room offered a huge TV! I enjoyed it very much!

Room Tip: Ask for a room looking into the courtyard...makes you feel like you are at a resort
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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114 reviews from our community

Traveler rating
    85
    19
    5
    3
    2
See reviews for
35
10
4
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Colleyville
Top Contributor
70 reviews 70 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 1, 2013

I visit hotels over 200 nights a year and have found the Staybridge in Tyler Texas to be outstanding in all areas including price, service and room queality.
The hotel itself makes you feel you have a home away from home. The manager and his sales manager are just top of the top. I laugh sometimes about how serious the manager is and that is just fine because he runs a top property. I understand they have a sister location in Longview and and that is a plus because the other extended stay properties are showing their age with little renovation.
I do not like the IHG corporation in which is the mother ship because they just do not care about the individual traveler but as long as you do not have issues, they do not matter. Too bad Staybridge is an IHG property because IHG and their employees are on the bottom of the barrel so to speak about customer relations.

Room Tip: I do not think they have a bad room. I just prefer a two room suite
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murchison, Texas, USA
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 29, 2013 via mobile

For the price this can't be beat! Indoor pool, hot breakfast, outdoor sitting area with fireplace and TV, indoor sitting areas with TV, free DVD, game and book rentals! Staff very friendly and helpful! Very clean as well! We'll be back for sure!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2013

The customer service is excellent! Best experience at a hotel by far. Staff took care that all needs were met. The place was so inviting I hated to leave! The room was clean and equipped with everything I needed for my stay away from home. The hotel staff really makes your stay a unique experience and you truly feel pampered! The staff makes you feel like you are the most important person at their hotel. Breakfast is great with different choices. I got tired of eating cold cereal everyday (only edible thing) at other hotels I have stayed. Nice to know there is a hotel that actually wants repeat business. You can enjoy and linger over gourmet coffee while dining in the most comfortable dining area. I felt like I was on vacation even though I was in Tyler on business. It was a truly relaxing and enjoyable experience for me.
My job requires 80% travel and have stayed at other hotels. Let me say I just wish they had a Staybridge in every city.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sugar Land, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2013

I would definitely recommend this hotel! The staff were friendly, inviting and very accommodating. The Hotel itself was easy to navigate, however, the parking could be an issue when crowded.

Our room was spacious, very clean and fresh, and the bed was super comfortable with plenty of pillows and covers.

We would most certainly stay her again! (except for one thing....)

With regards to breakfast.... Yes, it was plentiful, with a large variety of choices, however, we had a difficult time finding any prepared foods that did not have a hint of a chemical flavor. It almost tasted like the cookware and utensils used to make the food were washed with a detergent substance, but weren't rinsed very well and transferred to the food. Foods that were not prepared, such as bread and cereal did not have that taste. If there were a suggestion I could give the staff, it would be to rinse the cookware and utensils a little longer. This hopefully will fix the problem.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 4, 2013 via mobile

I stayed at the Staybridge Suites twice over the past three weeks and it did not disappoint both stays! The room is great, the property is kept up and still looks brand new, and the staff is friendly. It is the best stay in the area!

Pros:

Easy to get too. It is tucked away, but is very safe.
Staff is great and friendly.
Rooms are very comfortable and bathrooms were great!

Cons:
Breakfast is ok, but need more options. Plus waffle machine was not working, and eggs were cold.


Great stay and will be staying here more!

Stayed October 2013, traveled on business
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Austin, Texas
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed October 16, 2013

Stayed here on a Saturday night prior to running the Tyler marathon. Booked through Hotwire. Called a few days before to check on getting two beds since Hotwire doesn't have that option. Was told two beds would be $100 extra which was more than I paid for the room in the first place. At checkin the fee was quoted as $40 for 2 beds. I agreed. In the morning when we left to go to the race I was told that we couldn't have late checkout because they had 58 rooms to clean. I wasn't really sure what that had to do with it. Since we never have problems with late checkout at most hotels. For our particular reason for travel getting a shower after the race is a need. Definitely will avoid ALL Staybridge hotels in the future. It is a brand new hotel. The room was clean. Smelled strongly of bleach. The hallway was like an echo chamber so earplugs were required. Since we are already running before breakfast is served on weekends that is an amenity that we don't use. The drawer on the nightstand wouldn't stay closed and the poor layout of the room meant that we needed to be careful about not banging our legs on the bed frames.

Room Tip: Stay somewhere else.
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at Staybridge Suites Tyler University Area, responded to this review, October 31, 2013
Dear stevemustangred,

Thank you for taking the time to provide feedback on your stay with us. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Tyler University Area

Address: 2759 McDonald Rd, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 34 Hotels in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Tyler University Area 3*
Number of rooms: 86
Official Description (provided by the hotel):
Come experience Tyler's newest upscale hotel property located in the University Area next to great shopping and exciting entertainment. We are Tyler's premiere extended-stay hotel property built for both transient and long-term hotel guests. We offer numerous price-inclusive amenities including; complimentary breakfast buffet, free high-speed wireless internet, 24-hr business center, indoor pool/spa, outdoor courtyard with bbq pavilion, great room, fitness center, laundry room with free washers and dryers, premium cable, evening socials, guest library/den. Meetings, conferences and classes welcomed in our vista meeting room. Spaciously appointed and modern suites built to make your stay relaxed and comfortable - just like home. All rooms come equipped with a full-size kitchen, work area with spacious desk and ergonomic chair, living area with sofa and connecting chaise lounge with multi-use ottomans, and a vanity with closet along with a separate bathroom. ... more   less 
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