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“Very nice stay in Tyler” 5 of 5 stars
Review of Courtyard Tyler

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Courtyard Tyler
3.0 of 5 Hotel   |   7424 South Broadway Avenue, Tyler, TX 75703   |  
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Ranked #12 of 32 hotels in Tyler
Austin, TX
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Very nice stay in Tyler”
5 of 5 stars Reviewed May 7, 2013

Beautiful facility with attractive lobby and comfortable rooms. Only stayed one night, but very much enjoyed my stay. The breakfast options were slightly limited, but very good. Starbucks coffee was a good start. Friendly staff and convenient location.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Directorof, Director of Sales at Courtyard Tyler, responded to this review, May 17, 2013
danjaxson, Thanks so much for your great review, and for staying with us at Courtyard Tyler! We are so glad to have had you here and hope to see you again soon! We strive only to provide world class Marriott service and make our guests want to come back every time. Safe travels!
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156 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Louisiana
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 28, 2013

I loved everything about this hotel. It was very clean and well decorated. The rooms were very spacious and clean as well. There was a little restaurant in the hotel that offered a small menu of Starbucks coffee, drinks, lunch items and breakfast. All of the staff members were very friendly and helpful. I would definitely stay here again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Directorof, Director of Sales at Courtyard Tyler, responded to this review, April 29, 2013
Louisianatraveler14, Thank you so much for staying with us while in Tyler. I'm so glad you were able to enjoy your stay and provide this great review. We are always thrilled to hear from our guests. The Bistro, which we are very proud of, provides new, healthy, fresh items, and of course Starbucks coffee. We look forward to welcoming you back soon! As always, Safe travels!
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Katy, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2013

This hotel is the best place to stay in Tyler although not the most budget friendly. The location is perfect on the main strip. There are plenty of restaurants and a mall very close by. It is a modern and very stylish hotel. There is plenty of free parking. They have a indoor pool but it is very small. The room we had was HUGE. I was traveling with my 2 children and we were given a wheelchair accessible room. I was surprised to see that we had a frig and microwave. What a life saver for a family with children. We went to Walmart across the street and brought back plenty of snacks for the room. You get free internet in room or in the lobby there are lots of computers to use the internet. We did buy a few breakfast sandwiches on one morning from the lobby cafe. The prices are a little high but the food was good and fresh. I can honestly say I wished we could have stayed more than 2 days as the atmosphere was very relaxing. The staff were all very nice. The only reason that I could not give the property 5 stars is that during the late night hours the front desk coverage seemed a little thin. We had to wait for someone to come and assist us. I typically bid for hotels but on this trip I used points for the hotel stay and I am glad I did.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sales_Directorof, Director of Sales at Courtyard Tyler, responded to this review, April 22, 2013
Jay, I'm so glad you were able to stay with us at Courtyard Tyler. We are always excited to hear our guests' feedback. Our goal is to provide exceptional accommodations with outstanding service. We look forward to seeing you here again during your next visit to Tyler and wish you safe travels!
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Dallas, Texas
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

This property is so beautiful from the lobby to your room. We were in the 2 beds room. Comes with a microwave and refrigerator. Very spacious. Welll decorated and nice big LG tv in the room. More than enough pillows on the bed. In the lobby is a small cafe that serves Starbucks coffee and some of the latte or cappuccino made from Starbucks. You can get a sandwich or breakfast. There isnt complimentary breakfast but there are plenty of restaurants to choose a quick bite. Very friendly staff. Would definitely stay again if we are in the Tyler area.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Directorof, Director of Sales at Courtyard Tyler, responded to this review, April 18, 2013
Thank you so much for staying with us at Courtyard by Marriott Tyler, and for your amazing feedback! We love to hear about great experiences from our guests! We hope to see you back soon and look forward to your next stay with us!
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Dallas, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 16, 2013

We stayed at this hotel on April 11th and 12th and BOTH days we did not have any hot water or any water pressure. We called downstairs the first day, we turned on the shower and nothing but cold water, their response was yes we know we are having issues and we've called maintenance. Well, if they previously knew of this issue they should have told us when we booked these 2 rooms, instead they chose to hide it. So, great experience to get up and have to take a cold shower plus in the middle of the shower the water went to a trickle... THEN that night we came back to a note under our door stating water heater being replaced from midnight to 5am you will have NO WATER. SO, the next morning the same thing no hot water and barely running again. We called downstairs again and they said "some rooms have hot water" - this is TOTALLY UNACCEPTABLE ! We were trying to get ready to go to a funeral and after paying good money for a room for both nights we did not have any HOT water ! The hotel did not offer to make this situation any better just sorry !!! We stay at a lot of Marriott hotels and by far this was the WORST experience we have had to date. We had booked 2 rooms at this "hotel" and both rooms had the same issue. It was a miserable experience not being able to come back to your hotel room and take a hot shower each day. If I could rate it a zero I would.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Directorof, Director of Sales at Courtyard Tyler, responded to this review, April 17, 2013
Debra, please accept my apologies for your stay being less than satisfactory. We were having issues with the hot water pressure and it was a larger issue than we first thought, which unfortunately translated into a less than pleasurable stay for our guests. Each person that stays with us at this property is valued and appreciated, and we didn't not convey that you. For that, I sincerely apologize. I understand completely how your trip was affected by this and would like nothing more than to make it right in any way that I can. Please contact me at the hotel and I will try to rectify this to the best of my ability.
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Clifton, Texas
Top Contributor
159 reviews 159 reviews
37 hotel reviews
Reviews in 52 cities Reviews in 52 cities
260 helpful votes 260 helpful votes
3 of 5 stars Reviewed April 15, 2013

I've stayed at this Courtyard by Marriott property on three ocassions. Each time I've stayed at the property I've noted that the accomodations are fine but not necessarily the best value overall. While the property is generally clean and comfortable and the location is relatively convenient, overall there are better lodging values in the area that offer a free breakfast that is both substantial and tasty. If one can pick-up a Priceline or Hotwire bargain rate at this property then by all means book a room and spend the money you save on the "for purchase breakfast" choices. However, be warned, what you are purchasing is essentially what other properties in the area are offering a part of the accomodation price package.

Room Tip: Do not pay for the food offered at this property. Instead, walk across the street to one of the many...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Directorof, Director of Sales at Courtyard Tyler, responded to this review, April 17, 2013
tltalbert, Thank you for staying with us during your time in Tyler. Courtyard, with its new bistro design and layout, has taken into account all different types of travelers in an effort to cater to the many needs of our guests. While we do not offer complimentary breakfast, we hope that our other amenities and the quality of our guest service efforts more than compensate for this. Thank you again for letting us know about your stay and we look forward to serving you again soon!
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Fort Worth, Texas
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 27, 2013

Just returned from a one night trip to Tyler. This was my first time at the hotel, and I am impressed. The facility is very well-done and is immaculate. Lobby area is contemporary and full of windows. There is a small patio in the front of the hotel and a larger with fire pit in the rear. There are 2 eating options across the lot (Burgers and Wings) in case you don't want to drive. Service and room were excellent. Last comment, There are flat panel TV's across from the elevators - Nice touch!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Directorof, Director of Sales at Courtyard Tyler, responded to this review, April 17, 2013
Mike, Thanks so much for staying with us during your time in Tyler. Your review of our hotel is much appreciated. I'm glad we were able to make your stay enjoyable and make a lasting impression. As always, we value our guests' feedback and hope to see you again soon!
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Additional Information about Courtyard Tyler

Address: 7424 South Broadway Avenue, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 32 hotels in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Tyler 3*
Official Description (provided by the hotel):
Located off of Highway 69, the new Courtyard by Marriott Tyler will make your stay in Texas both productive and pleasant. This spectacular four-story hotel features the new state of the art lobby that enable guests with greater flexibility and choices that allows them to both, work and relax using our free Wi-Fi throughout and easy access to the latest news and weather with the help of the GoBoard. ... more   less 
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