This is a little late it coming however, I am going to write it. Back last October 2012, I called in and reserved a 2 night stay. I had visited the hotel with the local district manager prior to this stay and he had introduced me to the new sales manager at The Country Inn as they did extended stays and in front of her boss she was great. Well, after I stayed my 2 nights at full price, I consulted with the Inn's sales manager about staying longer. She made me sign a 3 week contract which I understand as it is their policy. But, during the initial meeting she was not friendly and seemed rather put out and her rudeness continued through out my entire stay even though I voiced my concerns to her . At the end of my contract I extended my stay for 3 extra days expecting to pay full price. It was my birthday and I was getting ready to go out and had the "Do Not Disturb" sign on my door. The sales manager (can't remember her name except it started with a K) came banging on my door telling me I had to leave the next day and that she would over look the previous 3 days and that they had contracts with sports groups and others and now they were overbooked by one room because of me when I had booked my room the night before. So, if my room wasn't available, why was I allowed to keep it!?! I stayed there a total of 28 days spending nearly $1900.00 just to have their sales manager to tell me I had to leave or sign another contract which was very obvious she did not want me to do. She had no regard for the fact that I had a "do not disturb" sign on my door or that it was my birthday, just the fact that I needed to leave the next day. If I had stayed 2 more days they would of had to give me my tax money back. The desk staff was wonderful and helpful. I did earn points on my club card that she quickly pointed out I was really NOT entitled to. She was so rude it wasn't even funny. During the week they had resident nights where they served free food and drinks, which the sales manager attended when she was available. While she was friendly and talkative to some of the guests, but she would ignore me, so I would just go sit in my room as I know when I'm not welcomed. Yes, I left the next day as she ordered me to, I did however use some of my points to stay there one night a week or so later and she saw me while she was with a customer she spoke to me and tried to be friendly. Needless to say, I gave her a taste of her own medicine. Again, the desk staff was great! However, the management put me off and made me feel extremely unwelcome and demanded me a paying customer to leave though, I had not caused any trouble except I guess by extending my stay by 3 days believing I was paying full price. As far as staying there again, it is doubtful and I would not recommend anybody dealing with that sales manager about contracts, extended stays or anything for that matter at least until she is replaced.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your lengthy review, I would like to sincerely apologize for the issues you mentioned. we have addressed your various concerns with our Director of Sales. I would like to assure you we take our guests concerns very seriously and endeavor to ensure this is never repeated. At Country Inn & Suites we work very hard to offer our guests a great stay, and this time we failed to do so, once again please accept my abject apologies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.