My husband and I stayed only one night at this hotel on Oct 14, 2013. We were on our way home from the cruise trip at Port of New Orleans.
Elegant from the outside, modern (marble like countertops: both sink and dresser), spacious, clean and smell clean inside. Our room was non-smoking and had a king size bed with a coffee maker, microwave and a mini-fridge. Compared to other hotels: great rate or the best rate per night you can ever get for the quality of the room.
However, the down side is we discovered two flies sitting on our pillows. We spent lots of time trying to chase them out of the room and I later spotted a bug on the light fixture in the bathroom which I'm sure was a cockroach. Also, the handle of the shower/bath water faucet fell off into our hands when we first turned it on, and we had to push it back in for it to stay on. That made it hard to know what position was hot or cold water. And if that weren't enough, only some water came out from the shower head and the rest from the faucet which made it longer for the water to drain from the bathtub. We either had water came up way above our ankle level or constantly turned it off and turned it back on again to finish the shower.
I made the first complaint later on at night before bed. A young front desk lady could only say sorry. The next morning at 8 a.m. when we checked out, I made another complaint to another front desk lady who also made an apology, thanked me for letting her know about the problems and said that she would have someone check the shower faucet.
Even though when I reserved the room at this hotel without knowing that the phone number, 800-992-2694, I got off from an On-line reservation wasn't the hotel reservation number, my husband and I felt that we should have at least been credited or refunded for some of the charge we paid for the room.
For the looks of the hotel and the quality of the hotel room and the great rate, this hotel could have been the best of all hotels you could ever find if they would have thoroughly checked to make sure that everything is working properly and would have maintained it.
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