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“Clean & comfortable” 4 of 5 stars
Review of Baymont Inn & Suites Tyler

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Baymont Inn & Suites Tyler
2.5 of 5 Hotel   |   3913 Frankston Hwy, Tyler, TX 75701   |  
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Ranked #22 of 35 Hotels in Tyler
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117 reviews from our community

Traveler rating
    48
    25
    18
    13
    13
See reviews for
42
13
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32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Dallas, Pennsylvania
1 review
4 of 5 stars Reviewed September 4, 2013

We chose to stay at the Baymont because they offered the most reasonable Pet fee. After arriving, we found that the hotel was actually within 10 minutes of everything we needed to do in Tyler. The room was clean and comfortable. There was a nice variety of breakfast offerings. The Staff was pleasant and accommodating. The hotel was really a great value. We enjoyed our stay and will certainly consider staying there, in the future.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 12, 2013
The inspiration we get from hearing your wonderful feedback is the driving force why we pour out our hearts into ensuring that our guests get nothing but the best service there is we can offer. Thank you for choosing to stay with us, and making the effort to share to us your hotel experience. Our goal is to give you excellent service, and you can count on us to work harder than hard to attend to your needs at all times. Thank you for all your appreciation with regards to the value for your money, the breakfast selection as well as the customer service in total. We certainly look forward to seeing you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 3, 2013

The charge for an extra person in the room changed from day to day. The management was rude and acted more like security instead of being hospitable.

Housekeeping is offerred after three days of stay. They call this "going green" what a joke! They change out towels and it was never enough. We had 4 people registered in the room but they only supplied a set of towels for two people per day. There was no towels at the pool any of the days I stayed.

The breakfast was horrible and microwaved. The lines were long and the food ran out after five people got food, which means we had to wait for several refills which stopped at 9am, even though there were several people still in line waiting.

There were no tongs for some of the pastries and there was only one cup for everyone to use for the waffle maker.

The front desk clerk asked me to make sure my two teenaged kids were sleep by 9p.m. I have never heard of anything like this before. I would never recommend this place to a anyone.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 12, 2013
Thank you for making the effort to share to us your hotel experience. Please know that we are grateful for the opportunity you are giving us to improve and correct the deficiencies in our services so that we may better serve our valued guests. The feedback regarding our customer service is indeed troubling, as we also share the belief that the satisfaction of our customers is our primary goal. We wish to sincerely apologize for our shortcomings, and we assure you that this issue will be subject for evaluation so that proper modifications will be implemented. We hope that we may be given a chance to better serve you should you reconsider and stay with us again in the future.
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Dallas
1 review
3 of 5 stars Reviewed August 1, 2013

Staff was very friendly. Room was clean but towels were thread bare.
Breakfast was not very good.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hometownhospitality1, Manager at Baymont Inn & Suites Tyler, responded to this review, August 4, 2013
Thank you for your review of our hotel! I apologize for your dissatisfaction with our towels; we try to take our customers' opinons into account when we are budgeting for improvements, so thank you for this feedback. We hope to see you again!
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Additional Information about Baymont Inn & Suites Tyler

Address: 3913 Frankston Hwy, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 35 Hotels in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Tyler 2.5*
Number of rooms: 45
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