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“Pleasant staff with just a few attentions to detail.” 4 of 5 stars
Review of Baymont Inn & Suites Tyler

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Baymont Inn & Suites Tyler
2.5 of 5 Hotel   |   3913 Frankston Hwy, Tyler, TX 75701   |  
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Stay 3, Save 20%
Ranked #17 of 32 Hotels in Tyler
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106 reviews from our community

Traveler rating
    47
    21
    17
    10
    11
See reviews for
37
12
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Hazlehurst, Mississippi
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 22, 2013

My Husband called to make reservations for a weekend get a way at the Baymont Inn in Tyler Texas. We were quoted a price and He gave our credit card number along with our home address and e-mail information so we could be e-mailed with our confirmation. We got a phone call back about an hour later explaining that the rates had gone up the Friday before!!!! I have been an OWNER AND OPERATOR of a Bed and Breakfast for over 10 years and would have never done that to a customer who gave Credit Card Information over the phone.
I AM VERY DISATISFIED and thought that this form of business is totally unethical.
There are several other Hotels in the area of Tyler Texas with much higher ratings and are registered with Tyler Texas Accommodations. I would advise checking them out FIRST!
We will NEVER stay in a Baymont Inn...
Hazlehurst, Mississippi

Stayed April 2013, traveled as a couple

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hometownhospitality1, Manager at Baymont Inn & Suites Tyler, responded to this review, April 24, 2013
I apologize for you displeasure with our business. This type of service is not normal and the change should not have been made. There are only a few exceptions where an alteration like that would have been made. I would be more than happy to discuss this issue with you if you want to call the hotel and ask for the manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slocum, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

I spent one night here after a long ER visit. I checked in around 11 PM and the folks here were so nice. They went above and beyond to help me and assure my comfort. I cannot praise them enough. The room was perfect. I have absolutely no complaints whatsoever about this hotel. I would definitely recommend it. Again, the lady that checked me in went above and beyond and I greatly appreciate her kindness and helpfulness.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hometownhospitality1, Manager at Baymont Inn & Suites Tyler, responded to this review, April 24, 2013
Thank you so much for your review! It's always so wonderful to hear positive feedback. Our goal is always to go above and beyond our call of duty because we want to show you our signature "hometown hospitality." We hope to see you again to enjoy your stay just as much!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
132 reviews 132 reviews
45 hotel reviews
Reviews in 65 cities Reviews in 65 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 22, 2013

This hotel is just behind a car dealership, so not as easy to find as others that a RIGHT on the loop. The plus side of this, is that the loop traffic cannot be heard much from this hotel. Makes a big difference, because there are always a lot of loud trucks on the loop.

The owner, Amy is very nice, and really tries to make the stay pleasant.

Good choice here in Tyler.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hometownhospitality1, Manager at Baymont Inn & Suites Tyler, responded to this review, April 2, 2013
I am very glad that you enjoyed our location! Thank you for taking the time to share your opinion with us. We always strive to give the highest quality service to every single customer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Falls, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

My family and I stayed at the Baymont Inn & Suites over the past weekend. I have to say that this hotel was above and beyond what I expected. The decor was extremly nice and the whole hotel was extremly clean. The staff went above and beyond to make our stay excellent. I have NEVER stayed at a hotel this welcoming and clean, and we have stayed in a lot of 5 star hotels in the past. I would reccomend this hotel to everyone staying in the Tyler area.

Room Tip: We slept in a queen suite. 2 queen beds and a pull out couch. This room was very big and slept 6 ext...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hometownhospitality1, Manager at Baymont Inn & Suites Tyler, responded to this review, April 2, 2013
Thank you so very much for your review! We always want to give our customers the most comfortable and relaxing stay that we possibly can, and we love to be able to build a relationship with you and give you the finest service! We really appreciate you noticing the work that we put in to keep our rooms the very cleanest and for admiring our decorations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Tyler

Address: 3913 Frankston Hwy, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 32 Hotels in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Tyler 2.5*
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