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“The hotel was comfortable, the beds were clean and...” 4 of 5 stars
Review of Baymont Inn & Suites Tyler

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Baymont Inn & Suites Tyler
2.5 of 5 Hotel   |   3913 Frankston Hwy, Tyler, TX 75701   |  
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Ranked #25 of 36 Hotels in Tyler
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146 reviews from our community

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Hot Springs Village, Arkansas, United States
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24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 5, 2012

We have stayed here twice. Although not overly impressed the first time, we decided to give it another chance since other area hotels were full. The room ( a king suite ) was nice and clean, but not anything special for the high price. There was only two paper cups in the room for coffee, no other glasses. When asked, the front desk provided additional paper cups saying they did not use glass or plastic cups. The coffee cups were not appropriate for water, cocktails or wine. The pillows on the bed were small and lumpy. Breakfast was one of the most disappointing I have had at a hotel. The selection was limited to cold food or convenience store style microwaveable pastries and sausage biscuits, although there was a waffle iron which was not turned on. While the overall result of the stay would have rated an acceptable for a bargain motel, for close to $200 a night it was a poor value.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
1 Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 12, 2013
We are driven by the motivation of giving our guests a comfortable and pleasant experience to remember. To hear that we have failed on that aspect is indeed troubling. We wish to extend our sincerest apology for falling short in meeting your expectations. Rest assured that your voice will be heard and we will assess and evaluate our shortcomings so that we may be able to make the necessary amendments to resolve such matters. The disappointment felt with the provided cups, the pillows as well as the served breakfast in total will be checked meticulously. Thank you for giving us an opportunity to improve and correct our deficiencies. We hope that we may be given the chance to give you a far better experience should you reconsider and visit us again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Tyler

Address: 3913 Frankston Hwy, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Wheelchair access
Hotel Style:
Ranked #25 of 36 Hotels in Tyler
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Baymont Inn & Suites Tyler 2.5*
Number of rooms: 45
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