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“Change in pet policy, poor breakfast” 2 of 5 stars
Review of Baymont Inn & Suites Tyler

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Baymont Inn & Suites Tyler
2.5 of 5 Hotel   |   3913 Frankston Hwy, Tyler, TX 75701   |  
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Ranked #24 of 36 Hotels in Tyler
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150 reviews from our community

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Hot Springs Village, Arkansas, United States
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 5, 2012

We have stayed here twice. Although not overly impressed the first time, we decided to give it another chance since other area hotels were full. The room ( a king suite ) was nice and clean, but not anything special for the high price. There was only two paper cups in the room for coffee, no other glasses. When asked, the front desk provided additional paper cups saying they did not use glass or plastic cups. The coffee cups were not appropriate for water, cocktails or wine. The pillows on the bed were small and lumpy. Breakfast was one of the most disappointing I have had at a hotel. The selection was limited to cold food or convenience store style microwaveable pastries and sausage biscuits, although there was a waffle iron which was not turned on. While the overall result of the stay would have rated an acceptable for a bargain motel, for close to $200 a night it was a poor value.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 11, 2013
We are driven by the motivation of giving our guests a comfortable and pleasant experience to remember. To hear that we have failed on that aspect is indeed troubling. We wish to extend our sincerest apology for falling short in meeting your expectations. Rest assured that your voice will be heard and we will assess and evaluate our shortcomings so that we may be able to make the necessary amendments to resolve such matters. The disappointment felt with the provided cups, the pillows as well as the served breakfast in total will be checked meticulously. Thank you for giving us an opportunity to improve and correct our deficiencies. We hope that we may be given the chance to give you a far better experience should you reconsider and visit us again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, TX
Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 21, 2012

This was the second time we have stayed here when in town for family gatherings. The front desk personnel are friendly and helpful. Rooms are clean and comfortable. Breakfast is your standard buffet fare, but fresh and tasty. Recommend this convenient location and value stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank TxYaYa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 11, 2013
Thank you for taking time to share to us your experience with our hotel. We at Baymont Inn & Suites Tyler wishes to not only attend to the needs of our guests but also find ways to make our valued guests feel that they are not just customers, they are in fact part of a family that gives the institution its strong foundation. Thank you for choosing to stay with us and we sincerely hope to see you again very soon.
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Additional Information about Baymont Inn & Suites Tyler

Address: 3913 Frankston Hwy, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Wheelchair access
Hotel Style:
Ranked #24 of 36 Hotels in Tyler
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Baymont Inn & Suites Tyler 2.5*
Number of rooms: 45
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