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“Nice, comfortable, good value” 4 of 5 stars
Review of Baymont Inn & Suites Tyler

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Baymont Inn & Suites Tyler
2.5 of 5 Hotel   |   3913 Frankston Hwy, Tyler, TX 75701   |  
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Stay 3, Save 20%
Ranked #19 of 32 hotels in Tyler
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90 people have reviewed this hotel

Traveler rating
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    9
    10
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30
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Hot Springs Village, Arkansas, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 5, 2012

We have stayed here twice. Although not overly impressed the first time, we decided to give it another chance since other area hotels were full. The room ( a king suite ) was nice and clean, but not anything special for the high price. There was only two paper cups in the room for coffee, no other glasses. When asked, the front desk provided additional paper cups saying they did not use glass or plastic cups. The coffee cups were not appropriate for water, cocktails or wine. The pillows on the bed were small and lumpy. Breakfast was one of the most disappointing I have had at a hotel. The selection was limited to cold food or convenience store style microwaveable pastries and sausage biscuits, although there was a waffle iron which was not turned on. While the overall result of the stay would have rated an acceptable for a bargain motel, for close to $200 a night it was a poor value.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 12, 2013
We are driven by the motivation of giving our guests a comfortable and pleasant experience to remember. To hear that we have failed on that aspect is indeed troubling. We wish to extend our sincerest apology for falling short in meeting your expectations. Rest assured that your voice will be heard and we will assess and evaluate our shortcomings so that we may be able to make the necessary amendments to resolve such matters. The disappointment felt with the provided cups, the pillows as well as the served breakfast in total will be checked meticulously. Thank you for giving us an opportunity to improve and correct our deficiencies. We hope that we may be given the chance to give you a far better experience should you reconsider and visit us again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, TX
Top Contributor
65 reviews 65 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 21, 2012

This was the second time we have stayed here when in town for family gatherings. The front desk personnel are friendly and helpful. Rooms are clean and comfortable. Breakfast is your standard buffet fare, but fresh and tasty. Recommend this convenient location and value stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 12, 2013
Thank you for taking time to share to us your experience with our hotel. We at Baymont Inn & Suites Tyler wishes to not only attend to the needs of our guests but also find ways to make our valued guests feel that they are not just customers, they are in fact part of a family that gives the institution its strong foundation. Thank you for choosing to stay with us and we sincerely hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2012

I stayed here October 2012 for two weeks for week. The staff is very friendly and goes out of their way to help you especially Amita Patel and Jessica (I cant remember her last name)who works the desk in the evening are so nice and helpful. The room was very clean for a hotel room, they even get underneath the toilet seat and leave it up for you to see that they cleaned it well. The bath towels are a little thin and stingy, but nonetheless they do the job for you

They have all or most of the better cable channels. I had never even heard of the Baymont Inn and Suites, but if I ever had to come to Tyler, Texas again I would stay here again.

Room Tip: I was in Room 224, the corner rooms are pretty big
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 12, 2013
We thank you for taking time in giving us your valuable feedback. We are happy to know that you enjoyed your stay in our hotel, for it is our aim to give our valued guests the best service there is. The feedback you gave regarding our hotel facilities, staff services, as well as the offered cable channels truly inspires us and motivates us to work harder and excel even more in delivering quality service at all times. We also thank you for expressing the desire to stay with us again in the future. We look forward to be of service to you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
2 of 5 stars Reviewed October 2, 2012

Had reservations for the weekend of September 28th and 29th. Traveled from Louisiana to Tyler, got sick along the way, after stopping numerous times, made it to hotel around 3:30pm. Upon checking in, told AMY, we would be staying one night not two as planned because I was very sick. She stated she had to Charge me for two but would refund it on Monday. She also said she had to check with the manager because of a 72 hours cancellation policy. She was the General Manager, her name is Amy Patel, I have her business card.
I called Baymont Hotels and they stated that you can cancel by 4:00pm not 72 hours prior as stated. Needless to say...she charged my credit card for two nights and refused to refund my
account. I have made a complaint with Baymont Hotel and will also make complaints with the proper persons in Tyler, TX about this hotel. If they charge you when you’re not staying what else will they charge to your credit card? I call it Robbery without a gun...and in this economy; my money will be better spent at another hotel that knows how to treat a guest!

Room Tip: Don't stay! Best tip I can give you! Don't trust the General Manager with your credit card
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review, September 12, 2013
We appreciate the time you took to share to us your experience following your recent stay. It is however disheartening to know that you were not satisfied with our service, and certain issues have contributed to your disappointment. Thank you for bringing all your concerns to our attention, such matters will be thoroughly assessed and evaluated so that we may ensure that policies will be better implemented. We sincerely hope that you’d reconsider and visit us again next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Baymont Inn & Suites Tyler

Address: 3913 Frankston Hwy, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #19 of 32 hotels in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Tyler 2.5*
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