Had reservations for the weekend of September 28th and 29th. Traveled from Louisiana to Tyler, got sick along the way, after stopping numerous times, made it to hotel around 3:30pm. Upon checking in, told AMY, we would be staying one night not two as planned because I was very sick. She stated she had to Charge me for two but would refund it on Monday. She also said she had to check with the manager because of a 72 hours cancellation policy. She was the General Manager, her name is Amy Patel, I have her business card.
I called Baymont Hotels and they stated that you can cancel by 4:00pm not 72 hours prior as stated. Needless to say...she charged my credit card for two nights and refused to refund my
account. I have made a complaint with Baymont Hotel and will also make complaints with the proper persons in Tyler, TX about this hotel. If they charge you when you’re not staying what else will they charge to your credit card? I call it Robbery without a gun...and in this economy; my money will be better spent at another hotel that knows how to treat a guest!
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