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“OMG EXCELLENT CUSTOMER SERVICE & ACCOMODATIONS” 5 of 5 stars
Review of Sleep Inn & Suites Tyler

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Sleep Inn & Suites Tyler
2.0 of 5 Hotel   |   5555 Donnybrook Ave, Tyler, TX 75703   |  
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Ranked #4 of 32 hotels in Tyler
Giddings, Texas, United States
1 review
1 helpful vote 1 helpful vote
“OMG EXCELLENT CUSTOMER SERVICE & ACCOMODATIONS”
5 of 5 stars Reviewed August 22, 2013

My husband and I have traveled to numerous states as well as abroad. There are too many to list. The Jamacians take the cake abroad, however, I have to say that this hotel left me utterly speachless. I was a very late check-in. 3am to be exact, and after 4 hrs of driving was I simply drained. As a former hotel employee, night auditor, I should've known to call and let the hotel know that I was indeed coming, just not so fashionably late. VERY LATE. That being said, Mr Scott ran the audit and rolled the day over, as it is his job. What wasn't his job was to go above and beyond his duty to remedy the predicament I had caused. I booked through hotels.com and being that it was a 3rd party reservation he couldn't reinstate my reservation. Although he said it be best if we called to resolve the matter ourselves, he attempted to contact hotels.com as well. Within a matter of moments he was checking me in and had better & faster results from hotels.com than we did. I couldn't have been more impressed. Also, there was a slight issue with my rooms potty. He not only upgraded my room but he also assited me with moving my luggage. As I stated before, I was utterly speechless.

My overall experience here was out of this world and I've already told my husband that whenever we return to Tyler this is where I want to stay, no exceptions.

With Sincerest Thanks,
Melody D.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer Lynn B, Manager at Sleep Inn & Suites Tyler, responded to this review, August 30, 2013
Thank you, Melody D, for reviewing our property! These are the kind of reviews that my staff and I are always thrilled to see. We do our best to reach a level of customer service that supercedes others. We are so happy that you enjoyed your stay with us and we look forward to seeing you in the future so that we can provide you with the same wonderful experience. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

95 people have reviewed this hotel

Traveler rating
    72
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 18, 2013 via mobile

My family are staying here for two nights. The room is clean and comfortable. The concierge was nice and helpful. But I have a problem with the drinking and smoking infront of the hotel right by the front door.. we used the side door to avoid them. When we came back from dinner. If I was needing a room and didn't have reservations seeing this I would go elsewhere. Sad because other than that our stay has been great no issues.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you for your review. I am sorry for the other guests behavior during your stay. We as always will do anything we can to make everyone as comfortable as possible. Come back and see us again soon.
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Georgetown, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013

My family and extended family, a total of about 50 members, stayed the weekend for a family reunion. The hotel property was centrally located, the lobby and rooms were updated and pleasing to the eye. The front desk staff was steller and they too felt like family; accommodating in every way imaginable. The food and beverage service for breakfast was well done. The food area and tables were always clean and there was no lack of food. good too was good quality and perfect for our event. The event/conference room was clean and well conditioned as well. On my next trip to Tyler, we will definitely stay there! Good value, Good property!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much Linda! Come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

I am from Seattle and was in Tyler for a family reunion. I knew the room would be adequate, a bed etc. but I was really impressed. My suite had 2 TVs, a very comfortable king size bed, large bathroom, with all the accoutremonts that one would expects of a 5 star hotels, not a chain. The staff were all so very nice and made me feel like family, especially Curtis White. Breakfast was included! Eggs, bacon, hash browns,cereal, Texas shaped waffles! I knew the hotel wouldn't have a spa, but I looked out my window, and there was a spa across the parking lot.! A swimming pool too!. A room like that would have cost me over 300.00 (not including breakfast, here at home). The reunion was wonderful and we were treated like royalty.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much! Come back and see us here in Texas!
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Vidalia, Louisiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2013

I have been working in Tyler since April, 2012 and have stayed through the week at this hotel during this time. I can't say enough good things about the hotel and its awesome staff. First, the hotel is always immaculate-absolutely one of the cleanest I've ever stayed in. Its in a great location--with a gym right across the street that guests can use free of charge. The staff, though, is what sets this hotel apart. Everyone here is super nice and always willing to help with any issue that may come up. It is by far the best staff of any hotel I've stayed in--simply because they're all friendly and want to make you as comfortable as possible.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much for your kind words. Come see us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bovina, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

This was one of the best and cleanest hotels I have ever stayed in.
The hotel staff was very helpful and friendly. They arranged golf course
times for some of our party; gave excellent directions to specific attractions in the city; and provided an excellent breakfast. We really enjoyed our stay and when we visit
Tyler again, this hotel will be our first stop!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much for your review! Come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buda
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

This Hotel was incredible! Absolutely the best I have ever been in! Spotless in every area,beautiful decor,the best breakfast I have ever had in a hotel setting.
The Hotel staff from top to bottom were the friendliest ,most professional I have ever encounter..I was offered assistance many times during my stay ! The most enjoyable stay for our special reunion!

Room Tip: Just tell them what you need.. they are so accommodating !
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you for your review! Come see us again soon! ;-)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites Tyler

Address: 5555 Donnybrook Ave, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Tyler
#3 Business Hotel in Tyler
#6 Family Hotel in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Tyler 2*
Reservation Options:
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Also Known As:
Sleep Inn Tyler
Tyler Sleep Inn
Sleep Inn Hotel Tyler

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