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“Good hotel,but” 3 of 5 stars
Review of Sleep Inn & Suites Tyler

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Sleep Inn & Suites Tyler
2.0 of 5 Hotel   |   5555 Donnybrook Ave, Tyler, TX 75703   |  
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Ranked #1 of 34 Hotels in Tyler
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Good hotel,but”
3 of 5 stars Reviewed July 18, 2013 via mobile

My family are staying here for two nights. The room is clean and comfortable. The concierge was nice and helpful. But I have a problem with the drinking and smoking infront of the hotel right by the front door.. we used the side door to avoid them. When we came back from dinner. If I was needing a room and didn't have reservations seeing this I would go elsewhere. Sad because other than that our stay has been great no issues.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you for your review. I am sorry for the other guests behavior during your stay. We as always will do anything we can to make everyone as comfortable as possible. Come back and see us again soon.
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111 reviews from our community

Traveler rating
    87
    16
    1
    1
    6
See reviews for
40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Georgetown, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013

My family and extended family, a total of about 50 members, stayed the weekend for a family reunion. The hotel property was centrally located, the lobby and rooms were updated and pleasing to the eye. The front desk staff was steller and they too felt like family; accommodating in every way imaginable. The food and beverage service for breakfast was well done. The food area and tables were always clean and there was no lack of food. good too was good quality and perfect for our event. The event/conference room was clean and well conditioned as well. On my next trip to Tyler, we will definitely stay there! Good value, Good property!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much Linda! Come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

I am from Seattle and was in Tyler for a family reunion. I knew the room would be adequate, a bed etc. but I was really impressed. My suite had 2 TVs, a very comfortable king size bed, large bathroom, with all the accoutremonts that one would expects of a 5 star hotels, not a chain. The staff were all so very nice and made me feel like family, especially Curtis White. Breakfast was included! Eggs, bacon, hash browns,cereal, Texas shaped waffles! I knew the hotel wouldn't have a spa, but I looked out my window, and there was a spa across the parking lot.! A swimming pool too!. A room like that would have cost me over 300.00 (not including breakfast, here at home). The reunion was wonderful and we were treated like royalty.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much! Come back and see us here in Texas!
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Vidalia, Louisiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2013

I have been working in Tyler since April, 2012 and have stayed through the week at this hotel during this time. I can't say enough good things about the hotel and its awesome staff. First, the hotel is always immaculate-absolutely one of the cleanest I've ever stayed in. Its in a great location--with a gym right across the street that guests can use free of charge. The staff, though, is what sets this hotel apart. Everyone here is super nice and always willing to help with any issue that may come up. It is by far the best staff of any hotel I've stayed in--simply because they're all friendly and want to make you as comfortable as possible.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much for your kind words. Come see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bovina, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

This was one of the best and cleanest hotels I have ever stayed in.
The hotel staff was very helpful and friendly. They arranged golf course
times for some of our party; gave excellent directions to specific attractions in the city; and provided an excellent breakfast. We really enjoyed our stay and when we visit
Tyler again, this hotel will be our first stop!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you so much for your review! Come see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buda
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

This Hotel was incredible! Absolutely the best I have ever been in! Spotless in every area,beautiful decor,the best breakfast I have ever had in a hotel setting.
The Hotel staff from top to bottom were the friendliest ,most professional I have ever encounter..I was offered assistance many times during my stay ! The most enjoyable stay for our special reunion!

Room Tip: Just tell them what you need.. they are so accommodating !
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you for your review! Come see us again soon! ;-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melissa
1 review
5 of 5 stars Reviewed July 8, 2013

My family decided to have our annual family reunion at the Sleep Inn this year, they could not have chosen a better hotel for this event. The service was exceptional, every staff member was extremely friendly and was the cleanest hotel I have ever stayed at. The staff at this hotel defiantly went above and beyond the " normal" hotel service, they were continuously coming by and checking to make sure we did not need anything. My husband and I are planning on making several visits to Tyler and will only stay here from now on. If you are looking for a hotel with staff that really enjoy their job, and care about their guest then this is the hotel for you!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cuwhite0727, Regional Manager at Sleep Inn & Suites Tyler, responded to this review, February 27, 2014
Thank you for your review! Come back and see us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites Tyler

Address: 5555 Donnybrook Ave, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Tyler
#1 Business Hotel in Tyler
#3 Family Hotel in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Tyler 2*
Number of rooms: 79
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Also Known As:
Sleep Inn Tyler
Tyler Sleep Inn
Sleep Inn Hotel Tyler

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