I stay at lots of Fairfield Inns and I have never had someone ask "May I upgrade your room". I have also never heard "Thank you for letting me upgrade your room". The arrival experience was one of the warmest/friendliest I have experienced in over a year. The lobby area is unusual as there is a small sitting area that is entirely separate from the eating area (separated by a glass wall) this gave the reception/lobby area a cozy feel. Shortly after settling into our room a handwritten welcome note from the GM was delivered to our room. This was a first as I have never received a hand written note from any hotel and I log about 200 of them a year. The room was very spacious with a microwave, refrigerator and sofa - it was a mini suite type with a dividing pony wall between the sitting and sleeping areas. We slept well with no issues. The counter in the bathroom was very low, which belies the age of the inn; however the bathroom appeared to have been recently remodeled. Breakfast was good - all Fairfield's have a hot breakfast now that advertised eggs, sausage and hot oatmeal. There was no hot oatmeal here but, to be fair, none of the other Fairfield's I have stayed at did. The sausage wasn't as good as other Fairfield's and they might want to consider getting a new provider for those. Oh - they have Texas shaped waffles that were fun!