We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location” 4 of 5 stars
Review of Hampton Inn Tyler

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hampton Inn Tyler to your Saves list
Hampton Inn Tyler
2.5 of 5 Hotel   |   3130 Troup Hwy., Tyler, TX 75701   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
HHonors Weekend 2X Points
Ranked #20 of 35 Hotels in Tyler
irving, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Good location”
4 of 5 stars Reviewed October 24, 2013

I was here for the Rose festival and this was an excellent location for food (Try Stanley's BBQ!) and activities. The Breakfast is excellent and quick to get you on your way. If you like Birds, Butterflies and Flowers, stay here next October for the Rose festival.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nancyschoolfield, General Manager at Hampton Inn Tyler, responded to this review, October 28, 2013
Thnak you so much for your great comments, Please come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

186 reviews from our community

Traveler rating
    65
    50
    28
    21
    22
See reviews for
54
28
11
76
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Saint Peters, Missouri
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 21, 2013

We arrived late one night after our flight and drive to Tyler. We were shocked to see that the hotel rooms were located outside of the lobby. When I entered my room the lock was missing a bolt so I was unable to lock my door. I picked up the phone to call the front desk, and I had to hold in the phone cord to be able to make that call. The front desk assistant meet me at my room with a key to another room. Once I got to my new room, my door would not open. After many attempts I gave up and headed to the lobby. The assistant went with me and he struggled for a few minutes open the door- which he finally did. Relief I thought- but that was short lived. The room stunck so bad of smoke and mold! I called my business partner and we left the hotel and stayed elsewhere. When we were checking out- the front desk person, not the same one that assisted me earlier gave us an attitude as we told him our reasons on wanting to leave. We then asked for a receipt to show that we did not stay and were told that nothing was booked in so no receipt was generated. WELL I just checked my credit card and in fact I WAS charged one night. I am calling them now to dispute. Oh and by the way, my business partner informed me that when he was walking in there were cockroaches wondering around outside the door!

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nancyschoolfield, General Manager at Hampton Inn Tyler, responded to this review, October 23, 2013
I want to apologize for the problems you did experience and hope you will return in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 16, 2013

I've stayed at numerous Hampton Inn's over the years and have never had anywhere close to the horrible experience as I did here. Booked a 'guaranteed room' at this property for a Saturday night. We were put in room with backed up toilet - where's the quality control? the maid can't tell it's not flushing? - called front desk; told no other rooms available, will bring plunger. He succeeded in fully over flowing the toilet and then said he'd put us in another room. Never mind he'd just said 20 mins earlier nothing else available. Upon arriving in new room, we find the stench of cigarette smoke is overwhelming and being allergic to it run from the room. When the clerk was informed it was apparent he knew this fact already and chose not to share that information when sending us to the room. Unbelievably callous attitude. When I confronted him for purposely jeopardizing our health he simply stated "you need to leave." After spending an hour on phone with Hampton Inn, Hilton Garden Inn, Hilton Honors, and then Hilton guest services, we were put in a nearby Hilton Garden Inn (very nice I might add) at a cost of another 30000 points from my account. All attempts to resolve this issue with Hilton to preserve my points have been met with "...oh we're so sorry, we tried but failed to please you..." So much for 'guaranteed room' as it appears to be marketing only. I got an email from the GM, Nancy Schoolfield, stating that I "...used fail manner..." with her clerk, whatever that means. Wow, Hilton brand isn't what it used to be including properties like these in their portfolio.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nancyschoolfield, General Manager at Hampton Inn Tyler, responded to this review, October 21, 2013
Again, I am very sorry that you did not enjoy your stay with us. We do strive each and every day to provide the best service possible and we do hope you will give us another chance and come back to see us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 14, 2013

My wife and I splurged for a suite at the Hampton Inn, Tyler. That night we got in late and after going to bed we found the mattress to be breaking down with springs coming up and it was as hard as rock. It was like they bought the mattress at a garage sale. Because it was late and we had another business meeting the next day we didn't want to swap out rooms. When we talked to the manager, she became offended when told about her mattress and if we could be refunded for the night. After her rudeness I informed her that my review would reflect as such.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nancyschoolfield, General Manager at Hampton Inn Tyler, responded to this review, October 15, 2013
I did thank you so much for alerting me to the mattress problem you experianced and I also assured that I would have the mattress replaced. We do try each and every day to provide the best customer service possible and hope you will return in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alazan, United States
1 review
4 of 5 stars Reviewed October 13, 2013

would stay here again. good staff and amenities clean rooms great breakfast and terrific bathroom wonderful pool and spa put this on your list the next time youre in tyler texas it is real close to shopping and many medical facilities if you need them.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nancyschoolfield, General Manager at Hampton Inn Tyler, responded to this review, October 15, 2013
Thank you so much for your great review...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 10, 2013

We'd read the reviews on TripAdvisor, which were mixed about this hotel so were a bit apprehensive about our stay. Not to worry. Our experience was fine. Room was clean, well appointed - had LAN line and wifi ports on a power bar at a working desk (the Hampton Inn we're at tonight on I40 west of Nashville is not wifi/LAN equipped). All Hampton Inns appear to have a noisy heater/air conditioner by the window and the window doesn't open, so in the summer you have to choose either to be cool and noisy or to be hot and quiet, but otherwise the room was fine. The entrances from outside via a stairwell were not a problem. Breakfast was good. We would definitely stay there again.

There is a new Currents Restaurant that has opened up on South Broadway, an easy car ride from the hotel. Fabulous grilled salmon on vegetables.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nancyschoolfield, General Manager at Hampton Inn Tyler, responded to this review, September 12, 2013
Thank you so much for your great comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euless, TX, United States
2 reviews
5 of 5 stars Reviewed September 5, 2013

As part of an annual family reunion, several of us choose to stay at the Hampton Inn. The service, cleanliness, room size and accessibility, with an additional benefit of a delicious varied content breakfast (yes, it is included in the room rate!) are all excellent. It's conveniently located near many restaurants, and there are several sites of interest nearby. I would endorse this lovely hotel for a night or several days.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nancyschoolfield, General Manager at Hampton Inn Tyler, responded to this review, September 6, 2013
Thank you so much for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Hampton Inn Tyler? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Tyler

Address: 3130 Troup Hwy., Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 35 Hotels in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Tyler 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
The Hampton Inn Tyler hotel is located on the southeast corner of Tyler, TX, minutes from the Tyler Rose Garden. Start your day with a free hot breakfast featuring our famous waffles every morning or grab Hampton's On the Run Breakfast Bags™ (Mon-Fri). Enjoy free high-speed internet access in every room, get caught up on work in our 24-hour business center or keep up your workouts in our fitness center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline, Orbitz, Odigeo, TripOnline SA and Hotels.com so you can book your Hampton Inn Tyler reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Tyler Hotel Tyler
Tyler Hampton Inn

Owners: What's your side of the story?

If you own or manage Hampton Inn Tyler, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.