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“Not a place that I want to come back” 3 of 5 stars
Review of The Woodlands Resort & Conference Center

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The Woodlands Resort & Conference Center
3.5 of 5 Resort   |   2301 North Millbend Drive, The Woodlands, TX 77380   |  
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Ranked #9 of 17 hotels in The Woodlands
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“Not a place that I want to come back”
3 of 5 stars Reviewed February 15, 2013 via mobile

I am generous giving it an average. The rooms are dated. I will help to get some fresh features or a coat of paint. Completely not impressive for the value. For the amenities and cost, why would you charge an Internet fee? These days seems completely out of place. Just include that in the price and say is free. Not that I usually have high expectations but room service is just terrible ... And oh god expensive!
I am definitely not coming back here!

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, February 27, 2013
lsoaita,
Thank you for your review of your recent stay with us. Your comments have been shared with the appropriate departments so that we can consider them as we continually seek to improve our amenities and services. Thank you again for your feedback and we do hope we can win your business back in the future.

Jasmine Avery
The Woodlands Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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496 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
2 of 5 stars Reviewed February 13, 2013 via mobile

They omitted A LOT of information. Their front desk clerk was not informative at all, and I had to constantly call them through out our stay to make sure things were getting done correctly since we purchased the enchanted romance package. Their website is not very informative either when reserving on there. I was given 3 different balance totals from reserving the room, to checking in, to checking out. That means they do not have things synced correctly and again information omitted. We were just looking for a quiet and worry free weekend to celebrate valentines and yet we had to stay on top of things for the staff. I will spend the extra money next time and stay at the Hyatt on Market Street.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, February 27, 2013
Saranias,
We are sorry to hear of the issues you had during your recent stay with us. We would like to make things right if you are willing to contact us directly. We are looking into your complaints in the hopes of resolving any issues and preventing future guests from having similar issues. Thank you for bringing these to our attention. Once again, we apologize for the inconvenience and hope that we may be able to win your business back in the future.

Jasmine Avery
The Woodlands Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtown, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed January 30, 2013

I am here because of work. The rooms are horrible ... old, tattered and musty. I must say the catering in the restaurant is good but everything else is lacking. As some posters have noted the staff are rude to the level of impudent. My room has blistered paint from water damage and water stains on the ceiling. There is noise transmission and the flushing of a toilet in the room above can be heard clearly. My company must have gotten a deal. If I were traveling for pleasure, I would leave or demand a refund. I just ordered room service and received a dry burger and limp fries. But as I said, the restaurant catering is good and should be complimented. The facility has major challenges and it is a very long ride from the East to experience such a dismal room and experience.

Room Tip: ask for one that has been refurbished
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, February 12, 2013
Ellie S,
We are sorry to hear your experience with us was not up to your expectations. We apologize for the experience and hope that efforts to resolve your concerns offlline have been handled appropriately. We do hope to have the opportunity to earn back your business in the futrure.

Jasmine Avery
The Woodlands Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurricane, West Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

Literally every member of the staff undrestands the importance of eye-conatct and recognizing each guest. As a speaker woh teaches Customer Care, I was truly impressed with the warmth and eagerness to help shown by everyong I personally came in contact with.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, January 30, 2013
Chuck S,
Wow! We love to hear comments like these. Thank you for taking the time to share your feedback with us and others. We hope to have the opportunity to serve you again soon.

Jasmine Avery
The Woodlands Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 25, 2013

I stayed a week at the resort during my recent company conference in Jan. Have to admit the weather wasn't too kind, but the staff service was pretty good and helpful.
The breakfast was not bad, featuring a cooking station for eggs, pancakes, waffles... and a fresh juice corner...
rooms were clean, but downside was that certain rooms are pretty far away from the main hall and you had to walk about 10mins to the conference halls.
There is a hourly transport to the Woodlands Mall (10mins away), though i wished there was a shop on the premise so we could buy certain amenities.

Overall not a bad place, conference facility was pretty good and adequate. WIFI in certain rooms could be improved though.

Overall 4/5

Room Tip: Choose a room that is nearer to the conference center (Guesthouses). Nice view of the pond too.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, January 30, 2013
Bong360,
Thank you for your feedback regarding your recent stay with us. We take our guests comments seriously and will pass along your comments to the appropriate departments. We appreciate you taking the time to share your experience and look forward to serving you in the future.

Jasmine Avery
The Woodlands Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 19, 2013

We have stayed in the conference "units" and they are in dire need of renovation! They are musty and well worn. Recently we stayed in the hotel and what a difference. The room was clean and very comfortable. The only negative thing is our room was at the end of the hotel and it is quite a distance to the entrance of the hotel. If you have an difficulties walking be sure to ask for a room close to the entrance. Other than that it is a very nice hotel with great views of golf course and pool area. We will stay there again on our next trip.

Room Tip: Be sure to ask how far your room is from the entrance.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, January 21, 2013
TexasTexaspride,
Thank you for your kind words regarding your recent stay with us. Thank you for passing on your tips for staying with us to other travelers. We look forward to seeing you on your next visit.

Jasmine Avery
The Woodlands Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 15, 2013

I only stayed a week in the conference center part so review is of this part only, heard from other course participants that hotel was very expensive though. As a conference center I would rate it very highly, excellent breakfast service as well as lunch, the staff was very helpful , smiling and friendly and conference rooms were good with nice chairs. Would have a conference here again :-)

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, January 21, 2013
Trefold,
Thank you for your kind comments about us! We hope to see you again on your next trip to the states.

Jasmine Avery
The Woodlands Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Woodlands Resort & Conference Center

Address: 2301 North Millbend Drive, The Woodlands, TX 77380
Phone Number:
Location: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in The Woodlands
#5 Family Hotel in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Woodlands Resort & Conference Center 3.5*
Official Description (provided by the hotel):
Nestled in 28,000 acres of forest north of Houston, The Woodlands Resort is a destination of fun and relaxation. Just steps from 440 deluxe guest rooms are two championship golf courses and the Forest Oasis Waterscape™. Guests enjoy seasonal poolside dining, dive-in movies and family-friendly entertainment. Other resort amenities include a full-service spa and fitness facility, 180 miles of trails, and tennis courts. Explore the property’s three restaurants or lounge, plus nearby shopping and entertainment. ... more   less 
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Also Known As:
The Woodlands Hotel The Woodlands
The Woodlands Resort And Conference Center

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