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“A lot better than I expected” 4 of 5 stars
Review of Hilton Garden Inn Houston/The Woodlands

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Hilton Garden Inn Houston/The Woodlands
3.0 of 5 Hotel   |   9301 Six Pines Rd, The Woodlands, TX 77380   |  
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Ranked #4 of 17 Hotels in The Woodlands
Certificate of Excellence 2014
Olvera, Spain
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
“A lot better than I expected”
4 of 5 stars Reviewed February 25, 2014 via mobile

I have stayed in several hotels in the area and have never been impressed, particularly as room rates are expensive and the hotels poor quality. Arrived, check in was swift and very polite. Room was ok. Breakfast was good and not made of cardboard. If I'm heading back that way, I will surely try again.

Stayed January 2014, traveled on business
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294 reviews from our community

Traveler rating
    170
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    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Buna, United States
1 review
5 of 5 stars Reviewed February 25, 2014

The front desk staff and restaurant staff were very friendly. They went out of their way to make sure we were happy! Great location within walking distance to shopping and restaurants. We will definitly stay here when we come back to The Woodlands!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

Affordable place to stay with comfortable amenities in the Spring / Woodlands area. It is just a short drive to Old town Spring and only blocks away from the Cynthia Woods Mitchell Pavilion. The market place loop is also close by with hundreds of shops and restaurants nearby.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Oregon
Top Contributor
65 reviews 65 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 11, 2014

Clean, newer facility. Very professional desk staff. Various homey touches: outdoor firepit area, 24 hour "market". Restaurant on premises, I didn't try it. Business center room. Good location just off of the Woodlands center.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tyler, Texas
Top Contributor
74 reviews 74 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 11, 2014

Very friendly and excellent service. Great breakfast. Breakfast had everything and they would also cook fried eggs, etc. Very comfortable room. Enjoyed our stay here. Great location. Very close to everything in The Woodlands. Good parking area. We have stayed in many Hilton's but this was definitely one of the best.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 4, 2014

I prefer the Hilton chain, and within first choice is now Garden Inn, mostly because of my stays at this hotel. This hotel is conveniently located to the big Woodlands Mall and a nice large big-box store strip mall. and lots of restaurants, but not "right off" the interstate, in a nice quiet wooded setting. Very convenient parking, good service all around and very clean room an appointments. I've stayed in this hotel 4 plus times in the past 3 years and this was the first time I've had any issue with the room.
First, it's not gotten cheaper. Seems the supply and demand model is not on my side these days, but it's not too crazy considering the market.
Second, my room upon check-in at midnight had AC (heat) issues. It happened to be cold in the room, even though the thermometer was set on 76F. And this was at midnight when I checked in so we're talking a full day to microwave my room but it was considerably cool inside. Called downstairs and the great gentlemen who checked me in (wish I'd gotten his name) assisted me as he could. Even came directly up to the room to help. They got it fixed the next morning though they over-corrected; must be a calibration issue with those. Got to room the next evening from work and the temp was set on 70 and it was sweltering in the room. I had to turn it down to 60 for the evening. That seemed to work. Mechanical stuff breaks, not going to fault the hotel for that, but it's how they handle the situation, and they did it perfectly and as best they could. Certainly not going to detract stars because of mechanical issue with an AC unit, but add stars due to the reaction of staff.
Not only that, another great example of customer service, is Meagan at the front desk. Always with a smiling face and get this, I was out and about in the Woodlands area for dinner and she apparently recognizes me and says "hi Joe, did we get everything fixed with your AC unit." She wasn't on the clock or even at the hotel, but still went out of her way, on her personal time, to ensure I was still taken care of. I want to get that training manual for my company, but in reality I don't think stuff like that can be taught. So I appreciate all the attention to detail by Meagan especially.
Breakfast is great here too by the way. This place seems to sell out often, so book early.
I look forward to my next visit to the Woodlands area and will be staying here.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, United States
1 review
5 of 5 stars Reviewed January 29, 2014

The front desk mangers made the stay very enjoyable and peasant. They were very professional, courteous and helpful. My wife and I were there for a couples weekend and the management provided excellent service for us. On top of the double Hilton Points package for Honors Members they included two breakfast coupons for us as well.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston/The Woodlands

Address: 9301 Six Pines Rd, The Woodlands, TX 77380
Phone Number:
Location: United States > Texas > The Woodlands
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in The Woodlands
#2 Family Hotel in The Woodlands
#3 Business Hotel in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston/The Woodlands 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/The Woodlands hotel is in the peaceful northern Houston suburb of The Woodlands. It is near local companies, such as Chevron Phillips Chemicals and Anadarko Petroleum, and attractions, such as the Woodlands Mall and Waterway Square. The hotel rooms and suites have an adjustable bed, free WiFi, 32-inch LCD TV, refrigerator, and microwave. There’s also a fitness center, outdoor pool, business center, meeting room, and onsite restaurant. The Great American Grill offers breakfast, dinner, and evening room service. ... more   less 
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Also Known As:
Hilton Garden Inn Houston/The Woodlands Hotel The Woodlands
Hilton The Woodlands
The Woodlands Hilton

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