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“This is a disgusting Hotel” 1 of 5 stars
Review of Hilton Garden Inn Houston/The Woodlands

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Hilton Garden Inn Houston/The Woodlands
3.0 of 5 Hotel   |   9301 Six Pines Rd, The Woodlands, TX 77380   |  
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Ranked #3 of 17 Hotels in The Woodlands
Coaldale, Canada
1 review
1 helpful vote 1 helpful vote
“This is a disgusting Hotel”
1 of 5 stars Reviewed October 3, 2012

This hotel is very disgusting and would never stay here again. The only reason we stayed here was because my Husbands company paid for this hotel and we could not change because they already had their credit card number. First day of check in we were given a room that smelt of mold and mildew after having our luggage with us we had to go back to the front desk and get changed to another room. The next room was not smelling as bad until the bathroom door was opened and the smell or urine was very over powering we then had to get the maid to re clean the bathroom and the floor that was full of urine. The towels are black and not white and have a terrible odor to them.The carpets are all needing to be replaced and the bedding also has a terrible odor and the white bed spreads are black and have never been cleaned. The stair wells need work as the cement is all cracked a very scary looking in places. The elevators do not work properly and it is a wonder you don't get stuck in them. You can not have the bathroom door open and then try and come into the room. The toilet run off and on all night long and did not flush unless you held the handle down for a couple minutes or so. The area where they have the restaurant is very unclean and looks like it has never been cleaned. if you want to have a good sleep I suggest not to stay at this hotel. for the price of the rooms I would actually rate this hotel as a big fat 0. Never ate at the hotel so do not know how it is. They do not have a spa and the pool is very small i would be embarrassed to be a Hilton if this was my hotel.

Room Tip: I would stay at the Residence Inn by Marriott which is right next door i looked at the rooms there t...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elain3, Manager at Hilton Garden Inn Houston/The Woodlands, responded to this review, October 11, 2012
I apologize for the experience you had with our guest rooms and restaurant area. These are two areas that we are very vigilant in to ensure comfort and satisfaction for our guests. The health and safety of our guest is also a main concern for us. I'm so sorry that we were unable to meet expectations and we are just as disappointed. Based upon your review, I am actively participating with our housekeeping staff to ensure this does not happen again. I apologize for the inconvenience and ask that you please contact me directly so I can gather more information and make things right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
    140
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    23
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Kingwood, Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 2, 2012

My husband and I booked a room at this hotel for the easy access to The Woodlands Pavilion. The hotel provided an extended size golf cart service as a shuttle to and from the Pavilion ($3/person), which was very convenient. We walked home from the concert and the walk was not bad either. The hotel was very nice and spacious. My only complaint would be the feather pillows and the fact that the room did not get extremely cold (we like to sleep in a freezer) even though we had the A/C on the coldest setting possible. Also, my husband learned that the hotel breakfast is not free ($12) after he had made himself a plate.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jacksonville, Florida
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 25, 2012

We stayed here for a night and it was really comfortable. It had everything you would expect from a hilton. The rooms were nice and clean. The location is pretty good as it is close to restaurants and the the mall.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Stavanger, Norway
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 8, 2012 via mobile

Travelling on business to the woodlands, first time with with my wife and our 6month old. We were treathed as family, and after some misunderstandings given the room we had booked. A great place for both business and families

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The Woodlands, Texas
Top Contributor
109 reviews 109 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 23, 2012

The hotel is in a nice location, very close to the mall and Market Street. This place is nothing special, but I would stay here again. There are also plenty of restaurants in the area. I did like that the bed had adjustable firmness. Unexpected but pleasant.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Conifer
Top Contributor
72 reviews 72 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 24, 2012

We have used this hotel for weeks at a time for over five years for business. After a change in managers about a year ago, a number of employees left and the condition of the hotel has declined. Many of the rooms smell of mildew, many smell of cleaning chemicals, and some smell of both. We will still stay here because of the location, but we would switch to another Hilton family if it were available.

Room Tip: Be comfortable asking for a room change ...
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  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
309 reviews 309 reviews
100 hotel reviews
Reviews in 84 cities Reviews in 84 cities
575 helpful votes 575 helpful votes
3 of 5 stars Reviewed July 15, 2012

I had a couple of days in Houston and I was well pleased with my stay for the price. Now this is no splendid property and there are issues with the quality of food and some cleanliness issues but service is excellent. I would consider staying again but I would eat away from the Hotel.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston/The Woodlands

Address: 9301 Six Pines Rd, The Woodlands, TX 77380
Phone Number:
Location: United States > Texas > The Woodlands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in The Woodlands
#2 Romantic Hotel in The Woodlands
#2 Business Hotel in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston/The Woodlands 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/The Woodlands hotel is in the peaceful northern Houston suburb of The Woodlands. It is near local companies, such as Chevron Phillips Chemicals and Anadarko Petroleum, and attractions, such as the Woodlands Mall and Waterway Square. The hotel rooms and suites have an adjustable bed, free WiFi, 32-inch LCD TV, refrigerator, and microwave. There’s also a fitness center, outdoor pool, business center, meeting room, and onsite restaurant. The Great American Grill offers breakfast, dinner, and evening room service. ... more   less 
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Also Known As:
Hilton Garden Inn Houston/The Woodlands Hotel The Woodlands
Hilton The Woodlands
The Woodlands Hilton

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