This hotel is very disgusting and would never stay here again. The only reason we stayed here was because my Husbands company paid for this hotel and we could not change because they already had their credit card number. First day of check in we were given a room that smelt of mold and mildew after having our luggage with us we had to go back to the front desk and get changed to another room. The next room was not smelling as bad until the bathroom door was opened and the smell or urine was very over powering we then had to get the maid to re clean the bathroom and the floor that was full of urine. The towels are black and not white and have a terrible odor to them.The carpets are all needing to be replaced and the bedding also has a terrible odor and the white bed spreads are black and have never been cleaned. The stair wells need work as the cement is all cracked a very scary looking in places. The elevators do not work properly and it is a wonder you don't get stuck in them. You can not have the bathroom door open and then try and come into the room. The toilet run off and on all night long and did not flush unless you held the handle down for a couple minutes or so. The area where they have the restaurant is very unclean and looks like it has never been cleaned. if you want to have a good sleep I suggest not to stay at this hotel. for the price of the rooms I would actually rate this hotel as a big fat 0. Never ate at the hotel so do not know how it is. They do not have a spa and the pool is very small i would be embarrassed to be a Hilton if this was my hotel.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Houston/The Woodlands hotel is in the peaceful northern Houston suburb of The Woodlands. It is near local companies, such as Chevron Phillips Chemicals and Anadarko Petroleum, and attractions, such as the Woodlands Mall and Waterway Square. The hotel rooms and suites have an adjustable bed, free WiFi, 32-inch LCD TV, refrigerator, and microwave. There’s also a fitness center, outdoor pool, business center, meeting room, and onsite restaurant. The Great American Grill offers breakfast, dinner, and evening room service. ... more less
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- Also Known As:
- Hilton Garden Inn Houston/The Woodlands Hotel The Woodlands
- Hilton The Woodlands
- The Woodlands Hilton