I was rudely awakened in my room 5/21/2013 1:50AM by the smoke detectors going off. Night clerk came down and tried to knock it off the ceiling to "replace the battery." Had to move rooms with no help with my bags. Asked to speak with manager. Didn't receive call from manager. Had to ask twice and finally spoke with manager who promised me Marriott points to cover my 3-night stay to post to my account in 2-3 days. Today is 7/8/2013 and that promise has not been fulfilled. Escalated all the way to the CEO desk at Marriott and the answer was NO. I am abandoning Marriott and taking my loyalty elsewhere after over 15 years due to lack of service unless resolved. Contested charge and filed BBB complaint.
- Official Description (provided by the hotel):
- Welcome to Residence Inn Houston The Woodlands / Market Street, our award-winning extended-stay hotel in The Woodlands. Find us conveniently located within walking distance of the prestigious Market Street and Woodlands Mall as well as treasured local attractions including the Woodlands Waterway Taxi, Woodlands Nature Trails and Cynthia Woods Mitchell Pavilion. Each and every stay delivers unequaled value: complimentary hot breakfast buffet, evening manager’s reception, free Wi-Fi and convenient grocery service. Surpassing other extended-stay hotels in The Woodlands, TX, Residence Inn offers more amenities for your long-term comfort. Enjoy our refreshing indoor pool and whirlpool, equipped 24-hour cardio room, full kitchens, and suites featuring signature Marriott bedding for a serene sleep. Residence Inn The Woodlands Hotel / Market Street has perfected the extended-stay experience by combining all the comforts of home with a passion for making every guest feel welcome. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Houston The Woodlands Ii Hotel The Woodlands
- Residence Inn The Woodlands
- The Woodlands Residence Inn