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“Managers unresponsive and don't keep their word” 1 of 5 stars
Review of Residence Inn Houston The Woodlands II

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Residence Inn Houston The Woodlands II
3.0 of 5 Hotel   |   9333 Six Pines Drive, The Woodlands, TX 77380   |  
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Ranked #14 of 17 Hotels in The Woodlands
Temple Terrace, Florida
1 review
3 helpful votes 3 helpful votes
“Managers unresponsive and don't keep their word”
1 of 5 stars Reviewed July 8, 2013

I was rudely awakened in my room 5/21/2013 1:50AM by the smoke detectors going off. Night clerk came down and tried to knock it off the ceiling to "replace the battery." Had to move rooms with no help with my bags. Asked to speak with manager. Didn't receive call from manager. Had to ask twice and finally spoke with manager who promised me Marriott points to cover my 3-night stay to post to my account in 2-3 days. Today is 7/8/2013 and that promise has not been fulfilled. Escalated all the way to the CEO desk at Marriott and the answer was NO. I am abandoning Marriott and taking my loyalty elsewhere after over 15 years due to lack of service unless resolved. Contested charge and filed BBB complaint.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
    33
    18
    12
    2
    6
See reviews for
21
7
4
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Mumbai (Bombay), India
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 5, 2013

One of the good hotels at a prime location, just close to malls and other aminities. You can have your food prepared in the room within the hotel. All the cutlleries, utensils are provided within the room. Rooms are pretty big. TV size is OK. No. of channels are limited, but OK.Gym and swimming pool are added aminities within the hotel. Ample amount of open parking for personal vehicles. All rooms are smoke free.

Room Tip: All the rooms are strategically located and hence equal. Can chose any one
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Menlo Park, CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 22, 2013

I'm here June 22, and even after the room air-conditioning being on all night, it did not cool down enough to need a blanket. the thermostat stated do not turn below 70 degrees, otherwise it will not work.

the hallways, restaurant and reception were hot.

the gym was extremely hot - i asked them to turn it up, "Unfortunately sir, that's preset, and we cannot change it."

absolutely ridiculous - i'm not even someone who runs overly hot and needs my room at 68degrees - usually 72degrees is plenty, but the room just about got to it after 3 hours, and the halls and gym stayed over 75 degrees - sauna in the summer, anyone?

Room Tip: courtyard facing instead of parking lot
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2013 via mobile

My husband and I stayed overnight. We live in the area and just wanted a night alone from the kids. You cant beat the location. The inn is located in the heart of the Woodlands. The room we had was very nice for a typical residence inn. It looked freshly done. It was nicely decorated and the cherry on top was the in room fireplace. We didn't go to the pool, but the pool area was nice. The only flaw I was able to see was the bathroom wasn't as clean as I would have liked and the bed was very firm. There was hair on the floor and some mold on the ceiling. Aside from that, no complaints.
I would 100% recommend this location to friends and family and stay here myself another time.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Virginia, USA
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 10, 2013

This Residence Inn is in a good location if you are visiting the Woodlands. The staff was nice, breakfast was good. The room was quiet and the bed was comfortable. The negatives were: the room had not been updated in a while and the a/c was not functioning that well, so the room was musty and rather humid. In Houston, you really need an a/c that works!

Room Tip: Try to get a renovated room, if available.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fountain Hills, Arizona
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2013

I booked a room and had a confirmation number. I received an email in the afternoon that I was to check in that they did not have a room for me. This was like a scene from Seinfeld. I don't think Marriott, or this Residence Inn, understands what a reservation is. Once it is made, and confirmed, IT MUST BE HONORED!!!!

I've been a Marriott member for 20 + years. I have paid thousands of dollars. I am the customer, they are the vendor. I don't care how often they get it right. That's what we pay for!!!

Don't trust this Residence Inn.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 5, 2013

Stayed here for business the week of June 3. No complaints at all. Clean room. Helpful staff. Good food with free breakfast and dinner. Close to great shops, restaurants and bars. Nice walking trails. Did not use the indoor pool but it looked inviting. Will go back in 2 weeks and look forward to a return visit

Room Tip: Rooms on the back face some trees so a little nicer but probably not that big of a deal
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Houston The Woodlands II

Address: 9333 Six Pines Drive, The Woodlands, TX 77380
Location: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston The Woodlands II 3*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to Residence Inn Houston The Woodlands / Market Street, our award-winning extended-stay hotel in The Woodlands. Find us conveniently located within walking distance of the prestigious Market Street and Woodlands Mall as well as treasured local attractions including the Woodlands Waterway Taxi, Woodlands Nature Trails and Cynthia Woods Mitchell Pavilion. Each and every stay delivers unequaled value: complimentary hot breakfast buffet, evening manager’s reception, free Wi-Fi and convenient grocery service. Surpassing other extended-stay hotels in The Woodlands, TX, Residence Inn offers more amenities for your long-term comfort. Enjoy our refreshing indoor pool and whirlpool, equipped 24-hour cardio room, full kitchens, and suites featuring signature Marriott bedding for a serene sleep. Residence Inn The Woodlands Hotel / Market Street has perfected the extended-stay experience by combining all the comforts of home with a passion for making every guest feel welcome. ... more   less 
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Also Known As:
Residence Inn Houston The Woodlands Ii Hotel The Woodlands
Residence Inn The Woodlands
The Woodlands Residence Inn

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