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“Evening before Wedding” 4 of 5 stars
Review of Homewood Suites by Hilton Houston - Woodlands

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Homewood Suites by Hilton Houston - Woodlands
3.0 of 5 Hotel   |   29813 I-45 North, The Woodlands, TX 77381   |  
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2X Points Package
Ranked #6 of 17 Hotels in The Woodlands
Katy, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Evening before Wedding”
4 of 5 stars Reviewed April 3, 2013

Overall, the room was excellent and we had a great time. One thing that was a bit bothersome was the lack of trash cans and space. And right outside of our room was the deck that led to the pool. People were outside of our windows all night until someone had to be called. Other than that, Homewood Suites is and will always be our choice of hotels to stay. We love their accommodations.

Room Tip: Make sure you ask to have them book your room away from the deck and pool area due to the noise leve...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    134
    59
    28
    7
    8
See reviews for
82
27
11
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Padua, Veneto, Italy
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2013

On January 3, 2013, I have reserved one room at the Homewood Suites Hilton hotel in The Woodlands, Texas, using Booking.com and for the period 17-22 March, to attend a scientific conference. After my reservation other rooms were available. Several colleagues told me that in the area The Woodlands all the hotels were fully booked 4-5 weeks before the beginning of the conference (17 March 2013)
Saturday 16 March, the day before my departure for Houston, I have found an email from booking.com reporting the cancellation of my reservation because of overbooking. I have soon tried to call the Hilton chain, I have also the Hilton Honors card, and calling the hotel they have confirmed the reservation under my name. Then I have called Bookig.com and their day manager contacted the hotel manager confirming the reservation, the people answering to me at the Hilton chain number was wrong! The only solution that booking.com suggested to me very soon was a 4 stars hotel 35 km far from the conference center.
I find this behavior unacceptable, it is the first time that occur to me after 25 years of traveling around the world for work. Nobody from the Hilton chain tried to contact me or to send an email, even after my message posted in their web page, to explain the situation and to repair the big problem that I had to solve in few hours.
You can imagine what could happen if I didn't read the emails, and it could happen I was at home and it was saturday.
Two main questions, why the have realized the overbooking only the day before the event considering that the hotel was fully booked several weeks before? Why they have cancelled my reservation, considering that I did it well before the fully booking?
I will never go again to an Hilton hotel.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
2 of 5 stars Reviewed March 19, 2013

This hotel is very dated. It was very loud and the freeway noise made sleeping difficult- the windows need to be replaced. Neither of the phones in the room worked when we arrived. They were able to fix one of them. The staff is nice, but they don't make the room worth the money. It's too bad; we like the homewood brand.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed March 16, 2013

Visited The Woodlands to see family found this Hotel to be comfortable and clean (however some road noise but to be expected considering its location). A reasonable buffet style breakfast was included in the cost. Free Wi-Fi access always a bonus. Would consider using again in the future.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester Hills, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 14, 2013 via mobile

We booked this hotel through Expedia based on location, rooms size and amenities 2 weeks before our arrival. 24 hours before we were to arrive they cancelled our reservation due to over booking! We even called the hotel 3 days before arrival to confirm our reservation and to confirm that we would had a crib in our room. At that time they confirmed our reservation and told us that they cannot guarantee a crib but it would be a first come first serve situation.
Luckily Expedia was very helpful in finding us another room and gave us a $100 travel voucher.

Stayed March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas City, Kansas
1 review
1 of 5 stars Reviewed March 12, 2013

you could find a way nicer hotel in the woodlands then this one the people here are rude rude rude horrible customer service there is a lot of road noise and it was not quiet and it smelled funny it is really expensive for what you get when you could stay for the best hotel in the woodlands in the best location for this price

Room Tip: don't stay here
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2013

Good location, clean, and quiet. The room smelled good, the internet was fast and easy to figure out. Our room was at the back and it was VERY quiet. It was great because we were there for a swim meet. Best deal at this area!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Houston - Woodlands

Address: 29813 I-45 North, The Woodlands, TX 77381
Phone Number:
Location: United States > Texas > The Woodlands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in The Woodlands
#4 Business Hotel in The Woodlands
#4 Romantic Hotel in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston - Woodlands 3*
Number of rooms: 91
Official Description (provided by the hotel):
We are directly behind Woodlands Medical Center. The Homewood Suites by Hilton® Houston-Woodlands hotel serves the fast-growing upscale community of The Woodlands and Shenandoah/Spring, located less than 30 miles north of Houston, Texas.Enjoy a complimentary daily, full hot breakfast. Mingle with guests Monday through Thursday over complimentary evening dinner and drinks.Retreat to a one- or two-bedroom suite including a fully equipped kitchen and sofa bed, perfect for extended stays. Curl up on the comfortable couch and watch one of two flat-screen TVs featuring premium TV stations and HD programming. Check emails with WiFi, available throughout the hotel. Keep up with work using our 24-hour business center, featuring a host of amenities to help you stay connected. Host a reception for 150 guests or a training session for 40 people in our meeting rooms. Enjoy our free shuttle to The Woodlands Mall and within a 5 mile radius. Indulge in a tranquil swim in our picturesque pool, featuring a cascading waterfall and tropical greenery. Work out in our 24-hour fitness center with new equipment and basketball court or swim laps in the swimming pool. Enjoy our services and amenities designed for a comfortable stay - Make Yourself at Home® with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Woodlands Hotel The Woodlands
Hilton The Woodlands
Homewood Suites The Woodlands
Homewood The Woodlands
The Woodlands Homewood Suites
The Woodlands Hilton
Homewood Suites Houston Woodlands

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