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“GREAT EXTENDED STAY” 5 of 5 stars
Review of Candlewood Suites Houston, The Woodlands

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Candlewood Suites Houston, The Woodlands
2.0 of 5 Hotel   |   17525 St. Lukes Way, The Woodlands, TX 77384   |  
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Ranked #9 of 17 hotels in The Woodlands
Knoxville, Tennessee
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“GREAT EXTENDED STAY”
5 of 5 stars Reviewed May 20, 2013

This Candlewood is one of the best!!! Very accomodating staff, I have never felt so appreciated during a hotel stay. Looked forward to the Manager's reception in the afternoons; employee remembered what I drank and had it ready before I asked for it. People complaining about housekeeping obviously have not stayed at extened stay hotels; they don't go into your room everyday but will supply you with anything you want...just ask!!

Room Tip: Walgreens and resturants within walking distance.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 people have reviewed this hotel

Traveler rating
    30
    10
    4
    3
    0
See reviews for
9
9
2
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

Just always very very accomodating! Beyond friendly staff......and true hospitality professionals.
Had to make another unexpected trip to the area for my daughter having tests and was also able to check in very early and let her rest.......they offered to send some water and coffee when we arrived. It just feels like staying with family when we stay here

Room Tip: All the rooms are great
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, Tennessee
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 52 cities Reviews in 52 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 8, 2013

I stayed here because it was convenient to the location I was going. It was a nice enough hotel but I just cannot get past no housekeeping on the weekends. They claim the price is lower but it is about what i pay all the time anywhere else. The young lady at the front desk was very nice.

Room Tip: I think all the rooms are about the same.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Houston, The Woodlands, responded to this review, April 27, 2013
Dear MikeM3863,

Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to them all, it’s always nice to hear we are getting it right.

I look forward to welcoming you back soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 3, 2013 via mobile

Initial impression: small room, one side of bed is against the wall, clean
Then the next day i walked into an unkept room and was made aware by staff there is no housekeeping on the weekends. I thought it was a joke! Must be part of the Obama furlough! Will not stay here again

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Houston, The Woodlands, responded to this review, March 18, 2013
Dear comadrecarreon,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are also very sorry for any inconvenience caused to you by housekeeping not cleaning your room. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2013

I have stayed here twice now. Once you have checked in you are pretty well left alone to get on with things and there is usually a side door to get in/out to the car park so I didn't need to revisit reception after checkin.

There is no kitchens/restaurant on site so you need to make a trip to pick up supplies. The fridge is nice and big and you are provided with pots/pans, toaster, coffee makes, microwave, electric stove, dishwasher.

The walls are pretty thin so although I didn't need the aircon on I had it turned on at night to drown out an interruptions from the neighbours either side and above. There is no noise at all from the I-45.

On my last trip I was in a ground floor room and the wasn't overly impressed with the bathroom door inside and frame that had been chewed and scratched by a dog. I realised that these ground floor rooms are 'pet friendly' and although I didn't mind enough to transfer some might not want to use a hotel room which has had dogs living in it previously.

The gym is basic but functional and usually deserted. There are free washer/driers which is a nice change.

I believe Mon-Thu there is some food and beers laid on for guests early evening but I was always working late so missed any socialising.

There isn't anywhere sidewalks/pavements to use to walk to any bars or restaurants so if you deserve a beer it is Walmart and back to your room!

Room Tip: Avoid rooms on the ground floor if you are not a dog lover.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2013

Stay usually once a month and its always a treat....from arrival, staff, cleanliness, location etc....its top notch. Staff really cares and you can tell that it steems from the top......will stay no place else when in Woodlands!
AZ

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2012

Overall the hotel was nice and clean. They don't serve a breakfast but there's a Denny's right down the street. They do a have pool that nice in the warmer season, they also have outdoor grill and patio for cooking out and having friends over. The staff was friendly and helpful and on Wednesday evening they had a guest appreication and served food along with wine and beer.

Room Tip: Room overlooking the pool and grill is nice.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Houston, The Woodlands

Also Known As:
Candlewood Suites Houston, The Woodlands Hotel
Candlewood Suites Houston, The Woodlands Hotel The Woodlands
Address: 17525 St. Lukes Way, The Woodlands, TX 77384
Phone Number:
Location: United States > Texas > The Woodlands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Houston, The Woodlands 2*
Official Description (provided by the hotel):
Located amongst the natural landscaping of the beautiful Woodlands community, Candlewood Suites (The Woodlands) is only 18 miles north of Bush Intercontinental Airport. Direct access to I-45 offers easy travel to the major nearby corporate offices of Anadarko, Hewitt, Chevron/Phillips, Tetra, CBI, and Baker Hughes. We also have very easy transit to the new ExxonMobil facility coming to The Woodlands area. Our location in The Woodlands is nearby many upscale shopping areas such as The Woodlands Mall, the boutiques of Market Street, and Old Town Spring as well as many family friendly entertainment areas like Spashtown and The Cynthia Woods Mitchell Pavillion. Whether you are visiting for pleasure at the Texas Renaissance Festival, or participating in a sporting event at the Natatorium swimming complex, our leisure and corporate travelers are sure to enjoy the comforts of home at our Candlewood Suites. At our hotel, we put the amenities where they count- in your room. Our guests can enjoy our suites with fully equipped kitchens and relax in a recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing their suites executive desk and high speed internet access. The exercise facility, outdoor pool and covered gazebo with grill and sitting area offer an exciting alternative to a busy day of travel and work. The free guest laundry and "Cupboard" convenience store are also unique amenities of Candlewood Suites. "Consider Us Home" during your extended stay in The Woodlands, Texas! ... more   less 
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